Product Maintenance and FAQ from Thrasher

As with any home system, regular maintenance and care of your Thrasher system can greatly reduce emergency service calls, ensure the system is working effectively and increase the normal expected life span of your system.

To make the necessary maintenance easier, we created ThrasherCare Club - an easy, recurring monthly payment that covers your annual maintenance appointment, priority scheduling and a 5% discount on future systems and products. For more information on ThrasherCare Club click here.

If you wish to schedule an appointment or are interested in an additional installation, contact us today at 1-800-827-0702.

Below you'll find recommended regular maintenance tips and frequently asked questions for each of our systems.

Wall Support Stabilization

Highly Recommended Regular Maintenance

Yearly maintenance performed by Thrasher is not required but highly recommended. Regular Annual Maintenance can significantly increase the expected life span of your system and prevent future emergencies. Contact us to set up your annual maintenance.

  • Keep gutter and downspouts free of leaves and debris.
  • Keep downspouts connected, and ensure water flows away from foundation.
  • Keep positive grade along foundation to enable rainfall to flow away from foundation.
  • Note: Tightening bolts on the system is not required to maintain the warranty.

Tightening Instructions

Geo-Lock Wall Anchors

  • Poured Concrete Walls — 90 lbs. torque
  • Concrete Block Walls — 80 lbs. torque
  • Brick Walls — Do Not Tighten
  • Clay Tile Walls — Do Not Tighten
  • Note: If wall has been excavated and straightened, do not tighten.

PowerBrace

  • Poured Concrete Walls — 45 lbs.
  • Concrete Block Walls — 45 lbs. torque
  • Brick Walls — Do Not Tighten
  • Clay Tile Walls — Do Not Tighten
  • Stone Walls — Do Not Tighten
  • Note: If wall has been excavated and straightened, do not tighten.

CarbonArmor

  • Not Adjustable

ShotLock

  • Not Adjustable

Frequently Asked Questions


Q: When should I tighten my system?

A: Once every 4 weeks during spring, summer, and fall.

Q: When should I NOT tighten my system?

  • Within 2 days of a rain event.
  • When the ground is frozen (winter).
  • Where ever there is a concrete slab on the exterior of the foundation wall.

Q: When should I STOP tightening my system?

  • You can stop at any point.
  • You should stop when the wall is close to being straight.
  • You should stop if new cracks begin to appear in the wall. Pay particularly close attention to the corners of the foundation.
  • You should not tighten the products closest to the foundation corners as frequently as the rest of the wall.

Q: What locations should I tighten first?

A: Start in the middle of the wall and work your way out. Be careful not to over tighten the product closest to the corners.

Waterproofing

Highly Recommended Regular Maintenance

Yearly maintenance performed by Thrasher is not required but highly recommended. Regular Annual Maintenance can significantly increase the expected life span of your system and prevent future emergencies. Contact us to set up your annual maintenance.

  • Yearly maintenance, performed by Thrasher, on sump pumps and drainage systems is not required but highly recommended.
    • Regular Annual Maintenances can significantly increase a sump pumps expected life span. Contact us to set up an annual maintenance.
  • Keep gutters and downspouts free of leaves and debris.
  • Keep downspouts connected, and ensure water flows away from the foundation.
  • Keep positive grade along the foundation to enable rainfall to flow away from the foundation.
  • Sump Pumps:
    • Keep each pump plugged into its own dedicated electrical outlet.
    • Flood test the sumps at least once per year.
    • Inspect and clean all vent holes in the pumps.
    • Inspect and clean the entire pump.
    • Inspect the float switch.

Frequently Asked Questions


Q: How long should I stay off the new concrete?

A: We recommend waiting 3 to 4 days before placing furniture or appliances on the new concrete. Regular foot traffic is ok within 24 hours.

Q: How long should I wait to replace carpet in the work area?

A: We recommend waiting 2 to 3 weeks before stretching carpet or installing tile.

Q: Should I use tack strips along the perimeter of my home when replacing carpet?

A: Using tack strips with carpet is acceptable, but tack strips should be installed with glue not nails.

Q: My concrete has cracked and looks damp, is that ok?

A: Shrinkage cracks in the concrete are completely normal as they appear while concrete cures (dries). It is also normal for the concrete to appear damp within several weeks of the install, especially after a rain event.

Q: Can I use an extension cord for my sump pumps?

A: You can use extension cords as a temporary solution, but they should not be used permanently.

Q: How much electricity does my system draw when in operation?

  • Single Pump — 9.4 amps
  • TripleSafe Pumps
    • Circuit 1 — 11 amps
    • Circuit 2 — 9.4 amps
  • Dehumidifier — 6.8 amps
  • Condensate Pump — 1 amp

Q: What do the lights on my Battery Back-Up Pump mean?

  • "System Failure" Light
    • If the light is turned on there is a problem. Call Thrasher for a service appointment.
  • "Battery Attached Properly" Light
    • If green, then it is connected correctly.
    • If red, call Thrasher for a service appointment.
  • "AC Power OK" Light
    • If green, then the pump is plugged in correctly.
    • If red, you are not getting electricity to recharge your battery. Check to make sure it is plugged in or the circuit breaker is tripped. If the light remains red, call Thrasher for a service appointment.
  • "Battery Charging" Light
    • Solid red Light means it is in fast charge mode and the battery is below 80% of full charge.
    • Flashing red and green means the battery is 80% or more charged.
    • Solid green light means the battery is completely charged.

Q: My sump is sounding an alarm, what should I do?

A: Determine what device the alarm is coming from. Either it's coming from the WaterWatch Alarm or the Battery Back-Up pump.

water watch alarm
  • WaterWatch Alarm is continuously sounding
    • Remove the WaterWatch Alarm from the sump lid. Does the alarm stop sounding? If yes, this means your sump pump is not working and the water level in your sump has risen to 5" below the lid.
    • Verify if the sump pump is plugged in.
    • Verify there is power to the outlet.
    • Verify the circuit breaker is not tripped.
    • If none of these resolved the problem, then call Thrasher to get a service appointment scheduled.
ultra sump
  • Battery Back-Up Pump is sounding intermittently
    • The Battery Back-Up Pump's alarm is normal part of its operation, but it is warning you that the primary pumps are not operating. Has the power in your home gone out?
    • Yes — The pumping system is operating normally. Regular pump operation will resume once power returns. All the lights on the charger will be off until power resumes.
    • No — There is a primary pump failure. Check if the sump pump is plugged in and if there is power to the outlet. Also check that the circuit breaker is not tripped. If none of these restore operation to the primary pump and the alarm continues to sound, call Thrasher to get a service appointment scheduled.

Radon Mitigation System

Highly Recommended Regular Maintenance

Yearly maintenance performed by Thrasher is not required but highly recommended. Regular Annual Maintenance can significantly increase the expected life span of your system and prevent future emergencies. Contact us to set up your annual maintenance.

Depressurization Radon System

U-Tube or Manometer

  • Inspect periodically to verify that current reading closely aligns with initial recorded reading.
  • If reading is within .5" of initial reading, your system is operating normally.

Radon Fan

  • Inspect yearly for consistent performance and any damage.

Breathe EZ Air Filter

  • Change the media filter quarterly, or sooner if needed.
  • Call Thrasher for replacement media when needed.

Breathe EZ Energy Recovery Ventilator (ERV)

  • Change internal filters quarterly, or sooner if needed.
  • Call Thrasher for replacement filter when needed.
  • Clean internal blower and exchange element yearly.

Frequently Asked Questions


Q: Is my U-Tube or Manometer reading my radon levels?

A: No. The U-Tube reading verifies consistent performance of the system, but is not a reading of your radon levels.

Q: How many days should I wait before setting my post install radon test?

A: Thrasher recommends waiting 2 to 7 days before setting your post-test.

Q: Where should I set my post install radon test?

A: Generally we recommend testing in the same location as your pretest.

Crawlspace Encapsulation System

Highly Recommended Regular Maintenance

Yearly maintenance performed by Thrasher is not required but highly recommended. Regular Annual Maintenance can significantly increase the expected life span of your system and prevent future emergencies. Contact us to set up your annual maintenance.

Crawlspace Liner

  • No regular customer performed maintenance is necessary.

Sump Pumps

  • See Sump Pump under Waterproofing section.

Frequently Asked Questions


Q: I have condensation accumulating on top of the Crawlspace Liner. What does this mean?

A: Appearance of condensation on top of the Crawlspace Liner means that the relative humidity in the crawlspace needs to be lowered. The best way to achieve this is with a professional instillation from Thrasher of a SaniDry Dehumidification system.

Q: Will the instillation of a Crawlspace Encapsulation system reduce my radon levels?

A: A Crawlspace Encapsulation system is an approved passive radon mitigation system, which will likely reduce your radon levels. However, to know for sure what your radon level is, you must test your home. Contact Thrasher for a radon test.

Dehumidification System

Highly Recommended Regular Maintenance

Yearly maintenance performed by Thrasher is not required but highly recommended. Regular Annual Maintenance can significantly increase the expected life span of your system and prevent future emergencies. Contact us to set up your annual maintenance.

  • Hand wash the pre-filter every 6 months with warm water and mild detergent.
  • Change pleated filters every 6 to 12 months.
  • Common Error Codes:
    • E1 — Indicates that the coil temperature sensor is not functioning properly. This means the system will not go into a defrost cycle properly and the system will freeze up. Unplug the system to allow for defrost and contact us to service the unit.
    • E2 — Indicates that the humidity sensor is not functioning properly. This means the system is not accurately reading humidity levels in your home. If this code appears in the winter the humidity level is too low to read and the unit needs to be unplugged. It can be plugged in again in the spring. If this code appears in the spring, summer, or fall, contact Thrasher for a service call.
    • E3 — Indicates a faulty control box. Contact Thrasher to service the unit.

Frequently Asked Questions


Q: What should I set my SaniDry to?

A: The recommended setting for our service area is 50% relative humidity.

Settlement Repair

Highly Recommended Regular Maintenance

Yearly maintenance performed by Thrasher is not required but highly recommended. Regular Annual Maintenance can significantly increase the expected life span of your system and prevent future emergencies. Contact us to set up your annual maintenance.

  • No regular customer performed maintenance is necessary.

Frequently Asked Questions


Q: How long should I wait after any install to make cosmetic repairs to my home?

A: Thrasher recommends waiting 3 months to make any repairs. This time allows for the homes framing to relax and adjust after the lifting procedure.

Q: How long should I wait before landscaping the exterior work area?

A: Thrasher recommends waiting 2 months to landscape the exterior of your home to allow time for dirt to settle against the foundation. While we mechanically compact the soil, it is common to see some settlement in the dirt along the foundation after an install.

Q: How do I know my foundation is not moving?

A: The final step in every foundation repair project is to benchmark the foundation. This provides a detailed and verifiable record of the condition of your foundation at the completion of install. If you have concerns of movement in the future the current condition of the home will be compared to the benchmark at the time of install to determine with absolute certainty if any movement is occurring.

Concrete Slab Repair

Highly Recommended Regular Maintenance

Yearly maintenance performed by Thrasher is not required but highly recommended. Regular Annual Maintenance can significantly increase the expected life span of your system and prevent future emergencies. Contact us to set up your annual maintenance.

  • Maintain pliable and intact sealant in joints and cracks of the concrete in the areas that are required.
  • Keep downspouts connected, and ensure water flows away from the concrete slab.
  • Ensure sprinkler lines are properly maintained and not over saturating areas near concrete.

Frequently Asked Questions


Q: My concrete seems to have settled over the winter. What should I do?

A: Your concrete most likely didn't settle, but instead the adjacent concrete slabs most likely heaved upwards. There is nothing that can be done but wait for the ground to thaw and the concrete to return to its original position.

Q: My concrete seems to have moved up during the winter months, is this a problem?

A: This is heave from the frozen dirt below the concrete. While it is not present in all locations, it is normal to have this occur. Usually it returns to normal once the ground thaws. If it doesn't return to its normal position in the spring, call Thrasher for a service appointment.