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Maintenance and FAQ

PRODUCT MAINTENANCE AND FAQ

As with any home system, regular maintenance and care of your Thrasher system can greatly reduce emergency service calls, ensure the system is working effectively and increase the normal expected life span of your system.

To make the necessary maintenance easier, we created ThrasherCare Club – an easy, recurring monthly payment that covers your annual maintenance appointment and adds a lifetime warranty to your Thrasher systems. Customers can also contact Thrasher for as-needed annual maintenance inspections. For more information on ThrasherCare Club click here.

If you wish to schedule an appointment or are interested in an additional installation, contact us today at 1-800-827-0702.

Below you’ll find recommended regular maintenance tips and frequently asked questions for each of our systems.

Wall Support Stabilization

 

Maintenance
  • Keep gutter and downspouts free of leaves and debris.
  • Keep downspouts connected, and ensure water flows away from foundation
  • Keep positive grade along foundation to enable rainfall to flow away from foundation.
  • Tightening bolts on the system is not required to maintain the warranty
    • It is recommended for some products, in certain applications, if your goal is to attempt to straighten your wall.
    • Adjustable products
      • Geo-Lock Wall Anchors
      • PowerBrace
  • Tightening Instructions
    • Geo-Lock Wall Anchors
      • Poured Concrete Walls 90 lbs.
      • Concrete Block Walls 80 lbs.
      • Brick Walls Do Not Tighten
      • Clay Tile Walls Do Not Tighten
    • PowerBrance
      • Poured Concrete Walls 45 lbs.
      • Concrete Block Walls 45 lbs.
      • Brick Walls Do Not Tighten
      • Clay Tile Walls Do Not Tighten
      • Stone Walls Do Not Tighten
    • CarbonArmor
      • Not Adjustable
    • ShotLock
      • Not Adjustable
    • Excavated and Straightened
      • Do Not Tighten any product on the wall

 

Frequently Asked Question
  • When Should I tighten my system?
    • Once every 4 weeks during spring, summer, and fall
  • When should I NOT tighten my system?
    • Within 2 days of a rain event
    • When the ground is frozen (winter)
    • Wherever there is a concrete slab on the exterior of the foundation wall
  • When should I STOP tightening my system?
    • You can stop at any point
    • You should stop when the wall is close to being straight
    • You should stop if new cracks begin to appear in the wall. Pay particularly close attention to the corners of the foundation.
    • You should not tighten the products closest to the foundation corners as frequently as the rest of the wall.
  • What locations should I tighten first?
    • Start in the middle of the wall and work your way out. Be careful not to over tighten the product closest to the corners?
  • Do I need to have Trasher perform an Annual Maintenance?
    • The annual maintenance is not required, but it is highly recommended to optimize the performance of your system. The following items are performed as part of the maintenance
      • Retighten the system products
      • Check and re-document condition of the wall at each product location
      • Remove excess Geo-Lock Wall Anchor rod
      • Evaluate wall plates and maintain wax sealant
      • Property Protection Evaluation of foundation, grading, and gutters

Water Proofing

 

Maintenance
  • Yearly maintenance, performed by Thrasher, on sump pumps and drainage systems is not required but highly recommended optimize the performance of your system. The following items are performed as part of the maintenance
    • Cycle and water test sump pump operation
    • Inspect, clean, and do preventative maintenance on pumps
    • Clean sump liner of silt build up – Very Important
    • Change battery in WaterWatch Alarm
    • Flush and flood test the Water Guard system as necessary
  • Keep gutters and downspouts free of leaves and debris
  • Keep downspouts connected, and ensure water flows away from the foundation
  • Keep positive grade along the foundation to enable rainfall to flow away from the foundation
  • Sump Pumps
    • Keep each pump plugged into its own dedicated electrical outlet
    • Have Thrasher perform annual maintenance on pumps

 

Frequently Asked Question
  • How long should I stay off the new concrete?
    • We recommend waiting 3 to 4 days before placing furniture or appliances on the new concrete. Regular foot traffic is ok within 24 hours.
  • How long should I wait to replace carpet in the work area?
    • We recommend waiting 2 to 3 weeks before stretching carpet or installing tile.
  • Should I use tack strips along the perimeter of my home when replacing carpet?
    • Using tack strips with carpet is acceptable, but tack strip should be installed with glue not nails.
  • My concrete has cracked and looks damp, is that ok?
    • Shrinkage cracks in the concrete are completely normal as they appear while concrete cures (dries). It is also normal for the concrete to appear damp within several weeks of the install, especially after a rain event.
  • Can I use and extension cord for my sump pumps?
    • You can use extension cords as a temporary solution, but they should not be used permanently.
  • How much electricity does my system draw when in operation
    • Single Pump: 9.4 amps
    • TripleSafe Pumps:
      • Circuit 1 – 11 amps
      • Circuit 2 – 9.4 amps
    • Dehumidifier – 6.8 amps
    • Condensate Pump – 1 amp
  • What do the lights on my Battery Back-Up Pump mean
    • “System Failure” Light
      • If turned on there is a problem. Call Thrasher for a service appointment.
    • “Battery Attached Properly” Light
      • If green then it is connected correctly.
      • If red, call Thrasher for a service appointment.
    • “AC Power OK” Light
      • If green then the pump is plugged in correctly.
      • If red, you are not getting electricity to recharge your battery.
        • Check to make sure it is plugged in and the circuit breaker is not tripped
        • If the problem continues, call Thrasher for a service appointment
    • “Battery Charging” Light
      • Solid red Light, means it is in fast charge mode and the battery is below 80% of full charge.
      • Flashing Red and Green, means the battery is 80% or more charged.
      • Solid Green light, means the battery is completely charged.
  • My sump is sounding an alarm, what should I do?
    • Determine what device the alarm is coming from. Either it’s coming from the WaterWatch Alarm or the Battery Back-Up pump.
      • WaterWatch Alarm is continuously sounding
        • Remove the WaterWatch Alarm. Does the alarm stop sounding? If yes this means your sump pump is not working and the water level in your sump has risen to 5” below the lid.
        • Check if the sump pump is plugged in
        • Verify there is power to the outlet.
        • Verify the circuit breaker is not tripped.
        • If none of these worked, then call Thrasher to get a service appointment scheduled.
      • Battery Back-Up Pump is sounding intermittently
        • The Battery Back-Up Pump’s alarm sounding is normal part of its operation, but is warning that the primary pumps are not operating.
        • Has the power in your home gone out?
          • Yes
            • The pumping system is operating normally.
            • Regular pump operation will resume once power returns.
            • All the lights on the charger will be off until power resumes.
          • No
            • There is a primary pump failure
            • Check if the sump pump is plugged in.
            • Check there is power to the outlet.
            • Check that the circuit breaker is not tripped.
            • If none of these worked, or the alarm continues to sound, call Thrasher to get a service appointment scheduled.

Radon Mitigation System

Maintenance
  • Thrasher recommends retesting your radon levels yearly
  • U-Tube or Manometer
    • Inspect periodically to verify that current reading closely aligns with initial recorded reading
    • If reading is within .5” of initial reading, your system is operating normally.
  • BEZ Air Filter
    • Change the media filter at least quarterly or as needed
    • Call Thrasher for replacement media when needed
  • BEZ Energy Recovery Ventilator (ERV)
    • Change internal filters at least quarterly or as needed
    • Call Thrasher for replacement filter when needed

 

Frequently Asked Questions
  • Is my U-Tube or Manometer reading my radon levels
    • No. The U-Tube reading verifies consistent performance of the system, but is not a reading of your radon levels.
  • How many days should I wait before setting my post install radon test?
    • We recommend waiting 2 to 7 days before setting your posttest.
  • Where should I set my post install radon test?
    • Generally we recommend testing in the same location as your pretest.
  • Do I need to have Thrasher perform an Annual Maintenance on my system?
    • The annual maintenance is not required, but it is highly recommended to optimize the consistent performance of your system. The following items are performed as part of the maintenance
      • Check radon fan operation
      • Record and evaluate manometer reading
      • Inspect for additional or new radon entry points
      • Inspect piping
      • Check Radon exhaust point for obstructions

CleanSpace Encapsulation System

Maintenance
  • CleanSpace Liner
    • No regular customer performed maintenance is necessary
    • Thrasher’s Annual Maintenance is highly recommended to optimize the performance of your system.
  • Sump Pumps
    • See Sump Pump under Waterproofing

 

Frequently Asked Questions
  • I have condensation accumulating on top of the CleanSpace Liner. What does this mean?
    • Appearance of condensation on top of the CleanSpace Liner, means that the relative humidity in the crawlspace needs to be lowered. The best way to achieve this is with a professional installation from Thrasher of a SaniDry Dehumidification system.
  • Will the installation of a CleanSpace Encapsulation system reduce my radon levels?
    • A CleanSpace Encapsulation system is an approved passive radon mitigation system, which will likely reduce your radon levels. However, to know for sure what your radon level is, you must test your home. Contact Thrasher for a radon test

Dehumidification System

Maintenance
  • Hand wash the pre-filter every 6 months with warm water and mild detergent
  • Change pleated filters every 6 to 12 months
  • Common Error Codes
    • E1 – Indicates that the coil temperature sensor is not functioning properly.
      • This means the system will not go into a defrost cycle properly and the system will freeze up.
      • Unplug the system to allow for defrost
      • Contact us to service the unit
    • E2 – Indicates that the humidity sensor is not functioning properly.
      • This means the system is not accurately reading humidity levels in your home.
      • If this code appears in the winter the humidity level is too low to read and the unit needs to be unplugged. It can be plugged in again in the spring.
      • If this code appears in the spring, summer, or fall contact Thrasher for a service call.
    • E3 – Indicates a faulty control box
      • Contact us to service the unit.

 

Frequently Asked Questions
  • What should I set my SaniDry to?
    • The recommended setting for our service area is 50% relative humidity
  • Do I need to have Thrasher perform an Annual Maintenance?
    • The annual maintenance is not required, but it is highly recommended to optimize the performance of your system.

Settlement Repair

Maintenance
  • No regular customer performed maintenance is necessary

 

Frequently Asked Questions
  • How long should I wait to make cosmetic repairs to my home?
    • Thrasher recommends waiting 3 months to make any repairs. This time allows for the homes framing to relax and adjust after the lifting procedure
  • How long should I wait before landscaping the exterior work area?
    • Thrasher recommends waiting 2 months to landscape the exterior of your home to allow time for dirt to settle against the foundation. While we mechanically compact the soil, it is common to see some settlement in the dirt along the foundation.
  • How do I know my foundation is not moving?
    • The final step in every foundation repair project is to benchmark the foundation. This provides a detailed and verifiable record of the condition of your foundation at the completion of installation. If you have concerns of movement in the future the current condition of the home will be compared to the benchmark at the time of installation to determine with absolute certainty if any movement is occurring.

Concrete Slab Repair

Maintenance
  • Maintain pliable and intact sealant in joints and cracks of the concrete in the treated areas.
  • Keep downspouts connected, and ensure water flows away from the slab.
  • Ensure sprinkler lines are properly maintained and not over saturating the area near concrete

 

Frequently Asked Questions
  • My concrete seems to have settled over the winter. What should I do?
    • Your concrete most likely didn’t settle, but instead the adjacent concrete slabs most likely heaved upwards.
    • There is nothing that can be done, but wait for the ground to thaw and the concrete to return to its original position.
  • My concrete seems to have moved up during the winter months, is this a problem?
    • This is heave from the frozen dirt below the concrete. While it is not present in all locations, it is normal to have this occur. Usually it returns to normal once the ground thaws.
    • If it doesn’t return to its normal position in the spring, call Thrasher for a service appointment.