In my 1920’s house the basement had walls that were cracked and bowing in. During heavy rain storms water would be gushing in, so needless to say I could not store anything in the basement. I also needed an egress window that I could actually get out of in case I was trapped during a […]
The SANIDRY system is very efficient. If any house has high humidity and a dampness “smell”, and if some of the household residents have allergy problems this system will be beneficial in eliminating the problem. Simple words aren’t sufficient to describe the benefits of the SANIDRY system.
It has rained constantly since we had the work done and not a drop of water. Waiting for a big down pour for the big test. I have your company coming back to level a concrete slab and I am sure I will be able to say the same things again.
The Thrasher rep (Trevor) was more than happy to make the 2 hour trip from Omaha to talk to me about my foundation. After looking at the pictures of my crawl space and discussing the foundation issues with him, I realized that the crawl space was a more urgent problem, with mold starting to develop and high humidity. I made an appointment for Thrasher to install the crawl space system to stop the mold and keep the area dry. I’m glad that Trevor was willing to spend so much time in that tight crawl space so that this problem could be fixed. The technicians who installed the system were very polite, clean, and they worked non-stop to get the work done as quickly as possible. I feel like I did the right thing to prevent rot in the floor joists and to keep the air in my home free of mold.
In the most difficult situation I have ever been in, your sales rep. crew have done a great job. They have kept me informed of the progress and very professional.
Sales person, crew, and office staff were all very friendly and helpful and not a bit pushy. They completed the job as I was told it would be done. Very pleased with the outcome.
salespeople knowledgeable. Use of iPad good to show what was going on in our crawl space. Workers here when expected, got to work right away, cleaned everything up and were gone. Your personnel impressed us. Had one faulty pump,and they came right away and corrected that. Never left us hanging. You have a good company.
We picked 2 highly rated companies on Angie’s List to inspect the foundations and brick basement walls in our 100-year old house before undertaking further work to convert it to living space. The other company recommended an expensive perimeter drainage and sump system. Thrasher’s inspection determined no such work was needed and suggested any interior flaking of the brick walls inside the basement was caused by humidity and suggested a high capacity dehumidifier. They also suggested another contractor to accomplish some floor repair as well as recommended a well-known restoration contractor if we decided to restore the original brick walls for a historically correct look for living area. Thrasher saved us a ton of money and was great to work with!
The crew you had do the job for us worked hard to get the job done in one day. I was very impressed. They pretty much worked non stop until they were done and did a great job of clean up and also preventive care before they started. They were great guys who definitely earned their wages! They deserve a pat on the back.
After having two jobs now completed with Thrasher Basement, my satisfaction with the company is very high. They have always been early to a do the work, very respectable, they have explained the process clearly, and they worked with me through some difficult situations. Thanks.
THE EMPLOYEES YOU HAD FOR MY TO REPAIRS AARON ON OUR WALL ANCHORS AND RYAN ON OUR GARAGE FLOOR ARE THE BEST RECOMMENDED THE TO OYHER PEOPLE ALREADY THARSHER NEEDS TO KEEP THEM. ON SCALE ONE TO TEN TEN BEING BEST THEY ARE BOTH 10!!!!! JESSICA IN THE OFFICE WAS VERY HELPFUL AND SHE WOULD BE RATED AS A 12!!!!!! THANK YOU FOR HELPING US WITH OUR PROBLEMS
The guys that did our foundation wall anchors,(Corey and Lorenzo?,not sure of his name)did one helluva job.They ran into problems with tree roots that caused them to have to reschedule a second job they were supposed to do the same day. They did not complain and were actually apologetic for taking the whole day to complete the job. He said a job like ours would normally take about 4 hours, but the tree roots they hit were thick and caused problems with the anchor system connections. They took it in stride and I was impressed by both their determination and dedication in getting the job done and done right.
Ted Kaasch was very good. Listened to our concerns and made appropriate reccommendtions. We are thrilled with the dehumidifier/air purification system. I was worried aobut my husband who is post-transplant and Ted helped us see that this would clear a lot of the allergens and bacteria from the air which helps me sleep much easier at night, knowing our home is safe for my husband Joe. Thanks, Ted!
the crew we had made us feel that they were there to serve us and not just to get the job finished and leave.showed concern that we were satisfied in all aspects all along the way.and our crew lead not only made us feel we got our moneys worth but also made a new friend along the way.
We were very pleased with the work and pleasantly surprised with how accommodating everyone was. The crew did an exceptional job of working around deck so that we were able to avoid having to dismantle our entire deck. Plus, no one could be believe they accomplished what they did in less than a day…very impressive!
Had a great experience with you guys. Can’t tell you how impressed I was by your install crew. They showed up after 5 and were determined to get the job done that day because they had said that they would. Even offered to cleanup my earlier pumping system.
Installation crew had a great work-ethic. They completed my project in 2 days, were pleasant to be around and very concerned that the work was completed to my expectation. While the project was pretty well planned in advance, as with all construction, there were small changes or issues not previously identified. These were handled quickly and professionally. I have already scheduled Thrasher Basement for a basement repair and waterproofing on another property.
In all the years that I have dealt with companies providing a service for the public, Thrasher has far exceeded those that I have dealt with. I highly recommend Thrasher for all your basement needs.
I was very impressed with how fast they completed the job. They did an excellent job of clean up and they even covered stuff I didn’t get covered. The crew was very pleasant to talk to and I would recommend your company to anyone needing the service we had installed.
Your salesman Trevor Stokes was very professional . He did not push or pressure. He listened to our wants and needs . Gave a quote and we signed. Then you were able to move the install up . Salvador the installer showed up and the crew was very clean and professional . They were in our house for about 10 hrs from start to finish. Did a great install and addressed all my concerns and did a great clean up. You can not tell that I had any work done to my house other then the sign left out front. Thank you from a very satisfied customer. All of your staff were top notch.
From start to finish everything was explained to my wife and I. We were able to understand what was going to happen, what all needed to be done, and what job each elements the of the system served. This has truly put out mind at ease and we wouldn’t have it any other way.
I had three separate projects done on three separate days. All three crews were wonderful to work with. So glad this is done, and I no longer have to be concerned with a damp basement.
Mike LaPalomento and his teammate – so sorry I can’t recall your name!! – completed a job for me this week and I can’t say enough about the quality of service I received. I live in Omaha and needed a patio leveled that had sunken from the weight of a large swim spa. The job turned out to be quite a bit more complicated than anticipated, but the team took the time to explain and offer recommendations at every step. They advised me of potential outcomes and got my input before moving forward. In the end, the results were far better than anyone expected – they pulled off the miracle. I fully expected a revised invoice after the extra work involved, but much to my surprise, they even honored the initial estimate. They were on time, friendly and professional, super patient, cleaned up the site before leaving, and above all, extremely competent and knowledgeable. How refreshing – I would never consider going anywhere else in the future and will recommend them to everyone I know!
The call backs and e-mails to be sure that the customer was well informed was impressive. The company is obviously very service oriented and the employees are proud to be part of Thrasher family.
The crew did a great job with the whole process. Was surprised how well they did they lawn. Someone else would not have put it back like they did. Crew was polite and respectful.
The crew leader who did our repairs did an awesome job. He explained what they had done to me in terms I could understand. He was friendly, helpful and because of the way he handled the job, I would use Thrasher again and recommend you to anybody who needed your type of services. He was A++.
The crew was awesome, i periodically went to the basement to watch the process and each time they answered any questions or concerns i had. Very nice guys.
The last thing we wanted to think about as a homeowners was repairing the basement walls in our home. The way the salesperson sat down with us and discussed the options for repair and finance was great. Your installation crew are top notch and really know what they’re doing. We cannot be more pleased with the whole experence! Keep up the great work and be sure if there is ever a time we need these services again, you will be our first call!
The work was done on my elderly mother’s home. While I think she had a fair amount of anxiety leading up to the work that would be done on her home, the job was done quickly and the clean up was awesome. We were impressed with how plastic was used to cover items that were also previously covered by us. Juan Matos’ team did a great job.
They were very careful about bringing mud into the house as it was raining the day they came. Laid down tarps and covered anything that couldn’t be moved out of the room.
Thrasher raised my ground concrete floor and fireplace. The brick fireplace had separation cracks from the ground contraction after 30 years. They leveled the floor and fireplace perfectly. Outstanding job. Saved me e thousands of dollars from contractors coming in and ripping everything out.
Top Ten Reasons We Repeatedly Use Thrasher Systems: 10.) Great Reputation. 9.) Reliable staff. 8.) Helpful and knowledgable service techs. 7.) Efficient Installation crews. 6.) Love of dirt; they know how to dig it and how to put it back. 5.) Everyone will gladly explain every step of the process. 4.) Job sites are neat and tidy. 3.) No one provides better products. 2.) My house is safer and in better condition. And the number one reason we repeatedly use Thrasher – Installation crews wear pants.
We had the crew of John Mace, Antonio, Carl and Alberto. Also, a young gentleman by the name of Shane came to talk to us. He was wonderful! He had met with my husband first and then with me. He made everything very clear and very professional. Back to the work crew! I was not home, but my husband was and he said he had never seen such a professional job with this kind of work. They kept things very clean and organized! Not a dull moment, they were working all the time and never left a mess anywhere! They covered things and were very polite the whole time. We would recommend Thrasher to anyone if they want a job well done!! Thanks again for doing our basement!
We have been very happy with our service from the original contact with the office, the bid process and your sales rep, through the actual work being done, the crew, the clean-up, the whole thing. Your customer service has been outstanding and should be held up as an example to all service industry businesses. Congratulations on a job well done! You should be very proud!
Would highly recommend Thrasher to friends and family. A “first class” company.Installation crew was very professional. They were quick, efficient and kept me appraised of every step along the way. The clean-up was impressive – couldn’t even tell they had dug up the front of the house and flowerbed when they left at the end of the job
Customer service and professionalism excellent. Charles, the estimator, was very good at explaining the entire procedure. Jim, who was in charge of the project, the same. The guys worked so hard and got it all done in time. When project was completed, you would never had known that the foundation had been excavated. Everything was put back in place perfectly!
Everyone in the process made sure we felt like our issue was important and it would be fixed to our satisfaction….it didn’t feel like we were just another job, everyone was so pleasant and professional. Very impressed!!
The crew that did the work here was outstanding!! They were on time always, very hard workers, and did an excellent job of clean up!! Great Guys!! As icky as our crawl space was to clean up, there was never a complaint.. They did an exceptional job!!
During the maintenance checkup for the sump pump, I discovered Thrasher can also do concrete lifting. Our driveway was sinking and there was quite a bump pulling into our garage from the driveway. We had considered mud jacking for a solution earlier. The Thrasher crews were very polite, kept us updated on their arrival time and cleaned up everything before they left…..and no more bump pulling into the garage!!!!
Just to say thanks again for the great job and working through the aspects of us being remote. My parents were treated well in the process, and that was very important to us.
Our experience with Thrasher Basement has been incredible. Everyone at your company has been wonderful to work with. We truly value your integrity and honesty. We have already recommended you to others in our area. Thank You
Our members of the church got to see the finished product yesterday, everyone was impressed. Money very well spent!!Thanks so much a job well done.
After raising the 10 x 13 section of driveway to match the garage floor, Evan realized that an adjoining section of concrete was now too low. This created a trip hazard near the front steps. After asking permission to correct it, he raised the corner of the section and eliminated the problem. We appreciate him for thinking about our safety.
Overall, I was happy with the entire process. Everything from educating me about the process and the consultation to the guys who did the work. The attention to detail was outstanding by everyone. Thank you!
The salesperson, Jeremy, was extremely helpful. Your crews were very polite and knew what they were doing. This last rain we had (5 or more inches) produced NO water downstairs. Thank you!!!
This is the best thing that has come from my being flooded!!! The end result is simply WONDERFUL….From the moment I contacted you by phone, through the evaluation by your representative, and the work done by your efficient crews, I have been helpfully encouraged. I am grateful for my experience with your company.
You guys did a wonderful job at our house! I love coming home being reassured there is not going to be a wet basement to clean after a storm! Its a great feeling to be able to have more living area, and without worry of flooding! Thanks for all you do!
Great instal crews. Every install crew I have had (Basement waterproofing and PolyLevel for the driveway) has been GREAT. They seem happy to be working for Thrasher a lot. They make sure all of questions are answered and they make sure everything is right before they leave.
John and his crew were extremely professional. At various points during the process, John showed me precisely what the crew was doing and explained the next step in the procedure. They worked a 12 hour day to complete the job in 1 day instead of the estimated two. The work site was cleaner than when they started. I cannot say enough positive things about the job they did.
I think it is great that you now offer Thrasher Care. I now have 4 different systems installed and by having Thrasher Care I don’t have to worry about if I should have a problem you will be here to correct and won’t have to wait for assistance and the fact that in the long run my service maintence charge will be cheaper.
Jason and his helper did a wonderful job. They were very busy and very concerned with my input and desires. They worked very efficiently and were constantly updating me on their progress. They were wonderful.
Looks like Kyle did a great job on installing our Sani-Dry system. Oh, and the dog loves him…. so that says a lot!! Thanks again.
I was extremely happy with your company from the first phone call. Everyone is very helpful and easy to talk to. No one throughout the entire process was trying to scare us into buying anything we didn’t need.
We had a fairly large project….I was extremely impressed with each crew’s efficiency. 2 on the anchor crew 4 on the waterproofing crawl space… Both crews put in long hours but we’re finished in 2 days. Friendly, proficient and very knowledgable!!! Can’t say enough about the positive experience with the crew service!
Working with your company has been nothing but professional, from start to finish. We could not be more pleased. Your prompt and thorough communication and customer education was greatly appreciated. Every person we interacted with was responsive, helpful, and listened to our questions and concerns. When we had a problem with the clean-up, you took care of it right away and our house was left in great shape. We have already told our friends and family to call you whenever they need this type of assistance. Thank you for your great work!
From the first phone call to set up the appointment for an estimate, through the information materials that arrived prior to that meeting, this company has been customer oriented. All services were delivered on time, as described, on budget, by a pleasant and competent crew. AND the jobsite was spotless when they left!
The quality of product was evident, solutions were given instead of patches, and the company stands behind its work.
Great job overall. One of the best customer service experiences I’ve ever had!
Everything was done quick and efficently with minimum disruption to my day to day functions. That is a great thing in and of itself!
The installation crew was great, very professional and worked very hard. They demonstrated their expertise throughout the entire process. Everyone has made this difficult situation much easier for me and I am truly grateful. Thank you.
We are so happy that our house is solid again. It was amazing to see how the cracks in our ceiling are closed up and the crack in the walls much better than before. Brett and Brian were great to work with. They kept us well informed and we thank them for their hard work. Job well done!
I have zero complaints…the installation team was professional in all ways…this job was different for all involved and each step of the way was handled effectively.
In all, presentations, communications, and service provided have been excellent. More importantly,I was heard or to point someone listened to what I had to say about my home! Thanks!
I was very impress in the way Mel Martinez, crew chief, presented himself and his crew to my wife and me. He explained what they were going to do and they did it in a timely manner. Thank you for sending Mel.
We’ve had Thrasher do a few jobs for us, and I am always amazed at how quickly the work is done and how clean the work area is when they leave.
I am very impressed with your company: the work you do, your values, your staff, etc. Taylor and Mike were both personable, patient, and explained things very well. Good reps for your company.
Sales person had a very nice approach.Didn’t pressure. The installation crew was very courteous. The crew manager was very open to questions and made sure we understood everything.Thank-you so much. ;-))
Homero was very professional and helpful. He was able to answer some questions that I had about the installation and follow up procedures. He was careful to keep my carpets clean and to disturb as little landscaping as possible. It was obvious that he cared very much about my satisfaction with all aspects of the installation.
I’m writting to express my appreciation and compliments for the great job involving the water proofing of our basement. I want to especially acknowledge the great job performed by Salvador Lopez and his crew. After draping the access and general work areas to minimize dust they quickly and professionally completed the waterproofing and installation of two sump pumps in less than 7 hours. During the installation Salvador kept me informed of progress and sought my concurrence on things he thought I should know. Upon completion they cleaned up the debris, removed the drapes and other material they used during the installation. Before leaving Salvador walked me through the things they did and answered any question I had and explained the follow on items to be performed by Thrasher to complete the installation. My thanks to Salvador and his crew for a great job!
Everything went smoothly. I had no worries through the entire process. Everyone made me feel very comfortable each and every step. My basement looks better than it did before and I’m confident that it will be water proof!
I am so sorry but I forgot the installer’s name. Him and his partner did a FABULOUS job! They worked like dogs to get the project done in one day. He was polite and answered all of my questions and kept me up to speed on the progress. Then cleanup was well done…the back yard looks great! Major KUDOS!
I loved the fact that everyone took the time to explain everything that needed to be done in my house. No one thought my questions were stupid. No one rushed me into making any decision, and everyone left me thinking I had made the right decision.
I was very pleased with the professionalism of each Thrasher team member I came in contact with. Each person was pleasant and thorough in their explanation of what I could expect for the project. The team that came to our home was great. Lead person was Nick. The team was very professional, efficient, did quality workmanship, and their cleanup was impressive. I also appreciated that they allowed me to watch them as they worked on the project as this gave me an opportunity to see all the steps from demo to completion which gave me a first hand look at each part of the repair. I liked this as it gave me an actual view of all aspects of the projects. Hopefully this will end our water problems and you will never have to hear from me again. ?
Installation crew was very fast and efficient, there were no idle minutes. Everyone on the crew was working the entire time. They were all very concerned about doing a quality job and clean-up was excellent.
Jason and crew were very helpful and professional. Jason spent time explaining the installation process. Jason also discussed other concerns we had and he left us feeling secure with the choice we made. Cole discussed several options on various products. He helped narrow down the product that made good sense. Great representation. I did not feel pressured to purchase more than what was needed. VERY HAPPY WITH THE ENTIRE PROCESS.
Your staff was very courteous and helpful. You are less expensive than your competitors. Daniel was very nice and knowledgeable. The crew seemed organized and efficient.
I probably don’t write to thank and congratulate businesses as often as I express my concerns, but I really wanted to compliment your organization. I had 3 companies come and do an estimate. Your representative, Tom, was on time and professionally dressed. This was in stark contrast to the other two firms. As a business executive, I know that these things don’t happen by accident, and so right away I was pre-sold to use your firm- even if it was going to cost me a little more. After quickly surveying the problem, Tom told me that the best and most permanent solution was to move my retaining wall away from the foundation and wood siding. This solution made more sense to me than those recommended by the other companies, and Tom was happy to offer the solution despite knowing it would mean no work for Thrasher. To me, that is the sign of a great company- employees that are empowered and a corporate set of values. So, where does that leave me and Thrasher? Well, first, if I ever do have a real basement and/or water problem, I will not hesitate to contact you. Second, I’ll tell my friends and colleagues about my positive experience. Thanks!
I had three basements worked on in a period of two weeks. The crews were efficient and courteous and the salespeople were too.
The electrician, Greg, came out even though he was sick because there wasn’t a way to reschedule without impacting the other work being done by Thrasher at the end of November. He ended up staying until almost 8pm to make sure our power was back on and working properly, despite being cold, wet, and sick. He really went all out to make sure this works for us. Thanks.
all is good thanks so much for a healthier life.
It was nice to do business with a company that “is true to their word”. Upfront, honest, professional and a company that cares about customer satisfaction.
Totally nice people-all of you. Great to feel good writing the check!
The crew we had did a great job and were finished in one day. Everything was explained and cleaned up.
A friend had used your company twice and was very pleased. If you can please him, you can please me.
Salvador Lopaz is a true professional. He runs the crew well. His greatest attribute is his ability to communicate with the customer. If I owned the company, I would feel confident if Salvador was on the job, the job would be handled with out any issues.
Had 4.8 inches of rain 2 days after system was installed, absolutely NO leakage!
both the installer for the egress window and the installer for the wall anchors were very pleasant to work with and did a wonderful job.
Outstanding crew. Mike LaPalomento did a great job listening and working with me to get it right. I appreciated his attention to detail and commitment to do the job well.
We’ve had a rain of about 2 inches and do not have water in the basement. Hurrah!
The installation crew chief explained all he would do, asked questions about my preferences on some aspects of the job and took them into consideration. He and his crew did the work with almost no clean-up on my part and did the work in an amazingly short period of time. After the work was done he had me check everything out and took a great deal of time answering all my questions.
I am happy with the process, the yard looks great, the crew was nice, very tidy (left dirty shoes outside at one point), they cleaned up everything, and explained any questions we had. The office staff made sure all the paperwork was in order a week before the crew arrived so there was no fluster. The sales guy made sure I was comfortable with every descion made he helped me to prioritize and work within my budget. They even brought extra equipment so if the ground system couldn’t be used they would have the bracers available. We are happy and we feel better knowing our foundation has some strength to it.
From start to finish, working with the people at Thrasher was a good experience. Everyone was knowledgeable, professional, and skilled at their jobs. I am very pleased with the finished product and the manner in which the job was performed.
The crew was professional and kept busy all the time. Not once did I see any one of them taking a break while others were working. That alone is amazing in this day and age. You should be very proud of this team. I just knew them for one day and I’m proud of them. This is the second crew that worked at my residence and both crews are amazing!
I was so grateful when it was arranged to come and do our work on March 11. I knew early on that when the snow started to melt, we would be in trouble again. Then it started raining. We were bailing water night and day for over a week. Then Wednesday when it started raining heavier, Russ was emptying 12 gallons every 45 minutes from the shop vac… I don’t know what we could have done if you had not come. When I came upstairs Thursday morning (the 11th), it was snowing very hard. When the phone rang… I cannot tell you my relief when Mel said “we are on the way”. It was like 1200 pounds had been lifted off my shoulders. I was never so happy to see anyone when they arrived. My HEROES. That night we went to bed and rested peacefully for the first time in over a week. We were like giddy, silly kids feeling so liberated. I cannot thank you enough for working with us. So far, everything is looking good. Water continued to run down the wall for several days. I could not see it today. We need to do a lot of work on the outside if it ever dries out enough to do so.
“Scheduling of work and appointment was very easy. [The salesperson’s presentation] was excellent and he gave an explanation of the work and its purpose. [The crew] explained what they were doing/going to do. [Our] basement was as clean as it was when the crew started work. From the salesman to the crew, everyone was courteous and friendly. The crew worked extremely hard, even had 2 crews in the afternoon. Did our whole basement in less than 1 day. Excellent!”
I was very impressed with the efficiency of Felipe’s crew and how clean it was. Very respectful!
The work was completed by Fausto Diaz, and his helper…. They were a complete team and were also very thorough in their detail, complete gentlemen. This is not my first time using Thrasher for my home, and each time I become more thankful to have such a great company to come to my rescue. I will at present as well as in the past be a “walking advertisement” for this company, and the employees that I have had contact with.
Mike Spencer, Thrasher’s System Design Specialist, has been great, above and beyond great customer service! Mike spent 2 hours here when he did the estimate and came back when I was a bit worried about a pipe showing. He is now totally taking care of the problem and fixing it himself. Some of the best customer service I have experienced. The guys that did the install were great too, very fast workers!
I called Thrasher and sent an email during off business hours when I initially learned of water in the basement of the house my wife and I were scheduled to purchase in less than a week. I then followed up the next morning and was greeted by your courteous staff on the phone who had obviously listened to my message or read the email I sent. The staff worked to get me an estimate in less than 24 hours.
Reputation, professional service, quick follow-up to appointments, responsiveness. I had multiple contacts from Thrasher before other contractors even returned my phone calls. The whole experience has exceeded my expecations. If we all provided the level of customer support that Thrasher’s does, it would be a totally different world. My wife and I are Realtors, and we will recommend Thrasher to our clients when they have basement problems.
Every time it rained we had water in our basement. We knew Thrasher had a great reputation so we picked them to fix our problem. They gave us a fair price, expert customer service and worked with us in a professional way we’ve never seen in other companies. Felipe and his crew did an outstanding job. So clean and professional. When they were through you couldn’t even tell they had been in our basement other than the obvious work they did. He explained everything to me after they were done.
So far NO WATER! Conor (the foreman) did a great job. Polite, cleaned up well.
We selected Thrasher because we had a leaking basement. The crew was fast and efficient and the crew leader John was extremely helpful and knowledgeable.
Crete, NE – Dave S. describes his experience with Thrasher and confidence in purchasing home after Thrasher installed a Wall Anchor System. Check out his video testimonial.
I was referred to Thrasher from a friend who is a realtor. The Thrasher crew arrived and we made sure we were all on the same page about the work to be done, the location of the sump pump and where the discharge pipe would be located. After our conversation they got right to work. I was not able to be at home while most of the work was being done, but received a call when they were done and came home to a spotless house with all the work completed.
Tom Keck did a good job explaining what we needed. He didn’t try to sell us something we didn’t need. Mel and his crew also did a great job. Everyone was on time when they said they would be here (#1 important), everyone was courteous, the work was done right and clean without any damage (#2 important) and the cost was reasonable. The people working for Thrasher are obviously proud to work for the company. The service was impressive!
Thrasher was recommended to me by my dad. They did excellent work, were very affordable and finished on time.
An estimate was set up very easily and a solution was proposed. It was nice to see a price that could fit within our budget, especially with the financing plan. Bob (sales rep) was very friendly, courteous and very patient in explaining and answering the many questions we had. Excellent!
On March 18th and 19th, Mr. Fausto Diaz, and a young man who helps him, installed anchors and covers at my rental house in Council Bluffs. I want to commend your company for your choice of personnel who work for your customers. Mr. Diaz and his assistant were professional in every way. They exhibited courtesy and patience with my questions while employing a great work ethic and professional expertise on this job! Prior to the days of installation, I had contact with telephone personnel who were personable and courteous, and with Mr. Tony Nogg who did a great job of presenting your product and explaining your system to my wife and me. Great personnel make great companies, and you are fortunate to have selected these people to represent you.
It has only been a few hours since our system was installed, but at this point we couldn’t be happier with the work, the system and your company employees. Please feel free to use Timmerman and Sons Feeding Co. as a reference for any future projects.
The crew was wonderful they moved all the greenery and then re-planted. They were all so concerned that I was happy when they were done. Felipe was so very pleased of his ability to raise and level the kitchen. Your company is truly the best.
“Anyone we asked said Thrasher was the one they would use! Your crew was terrific! We had to make a last minute change in where the sump pump emptied and Joel went out of his way to help us find a way that would work and be satisfactory to us. They did such a good job containing the dirt and dust. Thanks!”
“[Your office staff] was very friendly! Steve did a wonderful job explaining what system was needed and how it would work. Staff and crews seemed to know what they were doing and talking about. [Cleanup] was great. My fellow co-workers could not even tell that the crew had been there. Wonderful job. Thank you for doing a quality job on my home.”
“[Your office staff] was very courteous. Overall, [your salesperson] was very impressive. He took his time and show us what he was seeing. [Your installation crew] was very courteous. From Kevin’s presentation to final clean-up, we couldn’t have asked for anyone better. We would definitely use Thrasher again.”
I just wanted to say that Mike asked some very good questions that I am still trying to answer for myself. Mike felt more like a friend giving advice and now I have to accept it or reject it. In closing, I just want to say that between the booklet and the time Mike spent with me answering my concerns I received excellent service. Thank you Mike!
I want to thank you so much for your assistance with my home endeavors. Kate is knowledgeable, professional and a true asset to your company. Please know I always suggest your company to those encountering water issues. Thanks so much and God Bless!
I compared three other companies and also the Better Business Bureau and selected Thrasher because of the warranty and it is a family owned business. Good people, materials and job plan.
We wanted to let you know what a great experience we had working with Thrasher as our basement contractor. It is a treat to work with a company with a professional attitude. A company that approaches their work with the utmost integrity. Thrasher Basement can take pride in themselves when it comes to: Communication Knowledge Timeliness Politeness Housekeeping Professionalism From our annual sump pump cleanings/checkups, to the access door installed in November of 2009, to the clean space installation in late December 2009, to the foundation piers installed 1/11/2010, Thrasher Basement has delivered! Please accept a really big THANK YOU from our house and from us! And, please pass on to ALL the teams involved in our projects that Thrasher Basement is #1 in our book. We look forward to our continued relationship with your company!
Barry is always professional, prepared and thorough. He replaced a pump for us that was showing much wear and tear. My husband is a professor in the College of Business at a local university. He uses Thrasher as an example of a company that is doing things the right way all the time. Keep up the good work!
“[Your salesperson] was very helpful he took plenty of time evaluating my home and property, answered my questions. Very personable and friendly. [Your foremen] answered my questions and was very helpful. I am very impressed with the installation crew’s work ethic they worked all the time they were here, went to lunch and came right back. I am very thankful to have a company who does this type of work, it is their area of expertise.”
Thank you for your recent work on my home’s foundation. I’d like to express my deep appreciation to all who worked on my home – from Josh, who did the assessment and proposed solutions for me last December to Ian, Jose, Jose, Connor and Juan and finally to John and Jason who finished the last two items on Friday and Monday. Angela and Darlene were also very helpful in answering questions over the phone. My thanks to all of you for your timeliness, good communication, hard work, guidance and thoroughness. I always felt that each of you had my best interests at heart and THAT is the hallmark of a well-run business. The results already give me confidence in the soundness of my house for the years I remain here and for the next owner. I appreciated everyone’s willingness to answer my questions, and I was impressed with the clear understanding and insight each individual brought to the work they do. The only hitch was Friday morning, when I first heard it raining and ran outside to check the downspouts. I had forgotten to make sure the front downspout was somehow reattached by either your crew or myself. I could only make a precarious, temporary placement. When I called your office about getting a support placed to attach it to, your response was genuine concern (as it was still raining!) and quick action to come by and secure it while I was at work. Again, thank you. Thanks again and best wishes to all the staff at Thrasher!
A previous (1998) positive experience with Thrasher led us to use them again. We’ve been very pleased both times we’ve used the company’s products and services. Service is always professionally and courteously conducted and solves the problems we have experienced. Mel and his crew, as well as the waterproofing crew earlier, did a great job!
A series of storms with torrential dowpours flooded the street and the storm sewers could not handle the amount of water and flooded our basement with four feet of water. Saw Thrasher in the neighborhood and decided to call for info to see if the basement was fixable. From the first appointment with Matt, I knew this was the company to help us. The work is now done and we are very happy the basement looks so much better, and that we have this space back. The basement crew cleaned up everything before they left and the basement was spotless. They also explained everything that was installed and let us know if we ever had questions or needed anything to let them know. Angela was helpful to me when I picked out the flooring. Everyone was helpful, kind and made sure it was done right. I certainly will let my friends know about Thrasher for any future needs!
I selected Thrasher because the name was very familiar. I was VERY pleased with the presentation by Joel…so much so, I didn’t even get another estimate as planned. From beginning to end, Joel, my office contant and with those who did the work…I am totally satisfied. Nice group of people!
We selected Thrasher because we have always heard their ads. We happened by their kiosk at the Iowa State Fair and more information about what Thrasher does. The Thrasher crew did an excellent job of keeping the dust and mess contained. They were done in about six hours and let me just a little clean up.
Fausto and Collin and their crews did a great job! They were able to come a day early and were very friendly!
I selected Thrasher because they worked on my parent’s house. It was a great experience from top to bottom. The installation crew was really friendly and they did a great job! They checked in before making decisions in the basement to make sure it was ok.
We were very pleased with the work from Jason’s crew. Everything was cleaned up good and we were very impressed!
Dan and his crew did very nice work! Everything was very clean and it is a huge upgrade. Thumbs up!
Joel was great and answered all of my questions. I contacted other customers of yours and they were all happy. The crew was very clean. Recently I had 3 inches of rain in 45 minutes and my backyard was flooded, but not a drop of water on the basement floor. I am very impressed with your company. I have no more stress or anxiety wondering if the basement will get wet!!
We chose Thrasher after getting a recommendation from a structural engineer. You price was competitive, and Tom Bilyeu was thorough, courteous, and informative.
Thanks to a recommendation from a friend we heard about Thrasher!! We chose Thrasher based on reputation and price. Your crew got right to the job and got it done in one day.
Shane was patient, on time, thorough, knowledgeable, and answered all of my questions. I felt Thrasher had the better reputation and experience than the other companies that I got estimates from, and I valued the education that Shane gave me so I could understand.
We had family that recommended you and you were much more reasonable than the other two companies that we called. Brian was very honest in his assessment and did not try to sell us something that we didn’t need. Too bad you guys couldn’t have filmed our job is looked so good!!
Cole provided information in an understandable, non-threatening, honest, and non-hurried manner. We selected Thrasher Basement because of your reputation, experience, and pricing. Thanks.
I appreciated the time that Aaron took to explain the system to us. I needed someone that I could count on since I had another company install i-beams in the basement that didn’t work. Your professionalism and refferences helped me to have confidence in your solution.
You came highly recommended from Farmers Mutual Insurance Company. Your representative was knowledgeable, thorough, and easy to understand. Your crew was the hardest workers we’ve ever seen even in adverse weather conditions. You can’t even tell they were here!! Thank You!
We originally got your name from one of your competitors, and we are glad we did!! You were extremely helpful in explaining the problem, and you knew exactly how to solve and resolve our seemingly unsolvable problem. You are very fortunate to have such a dedicated crew- every one of them!!
Your team are very knowledgeable and thorough. You explained everything well. I went with your company because of PRICE, PRICE, PRICE. You were over 50% less than a competitor!!!
You came recommended from Union Bank Trust. Your representative was very knowledgeable, easy to understand, and talked in “laymens terms.” We chose Thrasher because of your reputation and your price. Your crew was very courteous and helpful. We would recommend Thrasher to anyone!
I phoned another basement repair contractor and they referred me to you. Your workers were very helpful. Mel and his helper were diligent workers and readily answered any questions we had. Thanks.
We were recommended by our neighbor after he had work done. Kevin thoroughly explained the needed repairs from his diagnosis. He was the only person to give us insight as to what was occurring and how to proceed to stop the problem. Others did not know where to start. Your Super-crew arrived after our first major snow, and finished in a timely manny anyway. Our grounds were left in a very good condition. Job well done!!
We chose Thrasher because of their reputation. We recently had Thrasher do an install for us and the crew leader, Felipe, was very kind and professional. He and his whole crew were efficient and did a great job installing. They were neat, kept the work area orderly and clean. We are very happy with the finished products and are glad that we went with Thrasher!
Very professional and knowledgeable – Shane is definitely an asset to the company. Shane is excellent at explaining and took the time to answer all questions.
Anthony was very professional and set high on my list out of home service calls. He explained things in a way I could understand and explained the pros cons. He went above and beyond my expectations by actually repairing cracks, instead of only giving me an estimate. I feel completely comfortable if Anthony or Thrasher were needed again. I was very satisfied and impressed with Anthony’s knowledge and customer service. Thank you!
I was extremely satisfied with the services offered. It helps to get a free estimate when the cost of living these days is so high. Kate was very awesome at her job! She answered all of our questions and gave excellent advice. Thank you so much for being so customer oriented and remembering that customer satisfaction is number one.
On June 3, your company installed WaterGuard and FloodRail in our basement and in a previous letter we mentioned how pleased we were with Mel Martinez and his crew who did the installation. Today, System Design Specialist, Tom Bilyeu, came to inspect our basement and to see if we were satisfied with our system. In our letter dated June 3, we neglected to mention Tom and his expertise in designing the system that would work best for our basement. Following his initial consultation and estimate, we called Tom to discuss some concerns we had and he made a second trip to our home to do some re-designing. All in all, we can’t say enough about the excellent quality and care your company puts into providing top products and customer service!
I wanted to compliment and commend Barry for the excellent service he provided in servicing our two sump pumps. He is always professional in his manner and very thorough in his explanations when communicating with us! I love that he takes off his shoes and the great customer service! Barry calls before he comes and is always on time. I believe Barry should be complimented for his effort and hard work as an employee of Thrasher. I also want to note that my husband is a university professor @ the College of Business and he will be using Barry and Thrasher in his lectures in a HIGHLY POSITIVE LIGHT! To me there is no other name in the business. It’s a no brainer!
Mike Haye did an excellent job explaining the system and how it would be installed. I contacted several people on the referral list to see how they liked the system and they all said it worked great. The job was done on time, clean-up amazing, and I can’t wait until it rains so I can the happy dance that we have NO MORE WATER!
We selected Thrasher due to information we received from the company rep and also the fact that we knew the company had been around for many years and has a solid reputation. Mike Haye (sales rep) was prompt, extremely professional and provided us a great deal of information in a short time. He did not pressure us. We were very impressed with Mike. Competitive price and the guarantee is important to us. We were pleased with the work the crew did and know it will solve our water problems.
I have seen your trucks in town many times. Mike was knowledgeable and confident on what needed to be done. I appreciated the free estimate and fair price.
I will recommend Thrasher because the people were very reliable from the first meeting forward. They gave an air of confidence that made me feel comfortable. My husband was sick and your staff was dealing the wife (me) and I never felt uncomfortable or I never had trouble understanding what they were doing. Your workers were always respectful and made sure I was clear on what was happening and their plans for the day. One of the days I had to take my husband to the doctor and I had no problem leaving the crew at home working while I left. The next day I had to call the ambulance for my husband and your crew waved me on simply stating they would take care of everything. When I did return they were concerned and offered to help if there was anything I needed. They were very sincere and caring. I can’t possibly tell you how great it was not to have to worry about what was happening at home when I was so overwhelmed with my husband’s condition. Day 1 2 was Jeremy and his crew. Day 3 4 were Aaron and his crew. Job Well Done!
I had a wet basement everytime it rained so I called Thrasher. Everyone I had contact with (especially Aaron Wilson and Jose Reyes-crew foremen) were courteous and professional at all times. The work was excellent and the crews cleaned up afterwards. I can hardly see where they dug in the yard. Aaron was very informative about what they were doing and always asked permission before doing anything new. I appreciated the work of both of the crews!
I contacted Thrasher because of commercials and also had a guttering company out here to look at problem and they recommended you. The gentlemen that came and did the work were so nice and are really hard working men. Very polite and the job they did is awesome. Juan Matos (crew foreman) is so nice and very professional. I will refer your company and will let people see my basement so they can see for themselves how great a job was done. Thank you so much!
Our salesperson, Bob Waldron, was the reason we selected Thrasher. I understood the process when he walked us through the steps and he provided reading material for us to learn more about the process. He was honest and considerate of our financial concerns. We can’t afford to do this again while we live in this house and he assured us that this will keep water and therefore mold out of our basement for years to come. We were also happy with the work done by Juan Matos and his crew and we will recommend Thrasher to our friends and family.
I choose Thrasher due to a recommendation from someone else for whom they did work. Plus, I had also seen ads on TV. The workers were very careful to not make a mess.
Tom was very helpful and explained options and offered his recommendations. I like the idea of doing business with a family owned business that is fair, honest, and trustworthy. Thank you.
The staff at Thrasher is always very helpful and on top of everything! Joel is one of those rare individuals who knows his product and shares that knowledge, but at the same time is sensitive to his customer’s needs, concerns and anxiety. Mel and his crew were very courteous. They understood the procedures and did the work in a very professional manner. In addition, I was very impressed with all the “covering up” of my belongings that was done therefore, eliminating as much dust as possible.
We selected Thrasher for several reasons. First of all, their very informative commercial on TV is what led me to recognize that we even had a problem. Second, the pre-appointment materials were extremely helpful in preparing ourselves for the appointment. Finally, the several calls I made to the office with questions were by far the most incredible customer service I have ever experienced. In fact, I told my husband even before our appointment that I wanted to work with this company because the office staff was so great. So, I could only believe that the rest of the team would be just as great. As expected, the job went very well and of my questions were answered. I loved that as the work was being done the various stages were explained. This gave me comfort that my husband and I made the right decision. Thanks for the most wonderful experience.
Kate was a wonderful representative of your company. We chose Thrasher because of Kate’s professionalism, presentation and knowledge. In addition to Kate, the crew was very nice. They did a very professional job and you could see that they took pride in their work. They did a great job cleaning up the area. Thank you!
We chose Thrasher because of the thoroughness of the initial consultation/inspection, the knowledge of the problem and how they could solve it. We were impressed with Ian, Nick, Aaron and the crews. All of the guys were hard-working, followed up with us and cared about our problem and solving it.
We were very impressed with our introductory visit from Kate Spielman. She did a thorough job of answering questions, explaining what was necessary to solve our problem, and providing a quote. We received explicit instructions on what our responsibilities were prior to installation which made it easy to get ready. On the day of the installation, your crew was punctual, worked efficiently and cleaned up afterwards. Each person that we dealt with throughout the entire process – the receptionist, the sales representative, the crew chief and each of the crew members – was friendly and professional.
The office staff was very courteous. The salesman was very professional, a good man, who was solely interested in restoring that which needed to be fixed.The other company didn’t have engineers on staff, and couldn’t give a true estimate of costs. From the time the crew arrived they were busy working. They seemed to know just what needed to be done. We are very pleased with the work accomplished.
Ms. Spielman was prompt, courteous, and very professional. The crew leader answered our questions and explained the system thoroughly.
Initial call was excellent-very nice people. Scheduled appointment and was called back very quickly with a sooner appointment time. Kurtis (sales rep) was right on time, extremely professional and a pleasure to spend time with. Your company really dedicates time to explain everything and allow for any questions. While I have not, and will not, shop around I can’t imagine anyone else being as thorough. I researched a lot of this information on your website and other resources, Kurtis validated all I had researched and answered any gap questions I had. I trust Kurtis personally as well as his representation of your company. Everything is top-notch!
We selected Thrasher due to TV advertisments. We were very impressed with the installation crew, the speed that they worked and the professional job that they did. Felipe V and his crew completed installing the drains and pumps in less time than was anticipated. Kyle W. did the design and sales, was forthright and no high pressure tactics. A very efficient operation from beginning to end.
The entire process was very professional. Workmanship was excellent and the warranty is appreciated. Troy and his crew were very professional. They were knowledgeable and did an excellent job answering my questions and explaining what they were doing. Friendly, knowledgeable and efficient. Mike Demel did an excellent job explaining the process and the advantages of purchasing the super sump system. Office staff was always friendly when taking my phone calls.
Charles (sale rep) was GREAT! We felt very confident when he left that Thrasher would take care of our basement water problem. I was especially put at ease when he talked about his own water problem at his house and that he installed a Thrasher system. His personal testimony sold me!!
We choose Thrasher because of the ability of one company to address several issues in the basement-foundation wall, crawl space, windows. Longevity of the company. Service reputation. Price matching a competitor. Also, Jeremy (the sales rep) was very thoughtful and patient with all our questions. I definately want to credit the crews for the great work they did. Aaron W. and his crew that put in the anchors were great-hard working, answering questions, smiling and even singing at times, very much appreciated. The second crew of Juan M’s did the crawl space and did a great job. The third crew of Kyle’s put in the windows and we appreciate all their work-they did a great job that was not easy. They put in extra effort to caulk along the back porch and again, we appreciate them.
Being in the business as long as you have been and doing everything well means a lot. The people answering the phones were very friendly and sounded like they were smiling and happy to accommodate me in every way. My sales rep-Brian T-was on time and explained to me about all my options to get on top of my problems. Never felt high pressure at any time which makes me back off quickly. Well Done.
Thrasher did an excellent job with communication during the whole process. Deon (sale rep) was PHENOMENAL and I couldn’t have been happier with his attentiveness and help. I am very comfortable with his recommendations.
Adams County Highway Dept, rural Hastings, NE is VERY pleased with the excellent work performed in adjusting the SW corner of our 70’x140′ building a total of 2″!! The crew was only here a total of 1.5 days and was very willing to continue working after our normal business hours in order to complete the job in a timely manner, but more than that, in order to keep us from answering the phone with the noise level. We REALLY appreciated this. We would highly recommend this business for further work.
The Thrasher crew-Kyle L, Josh B and Jeremy S. were very competent. The crew arrived early and worked diligently, finishing the entire project (family room, laundry room, hallway on one level and then kitchen on another) in six hours. They moved furniture, lamps and appliances that I could not. They were careful and considerate. I appreciated how well they did the job, including the careful cutting and fitting around corners. They also took great care to clean up after the install. The parquet flooring apperance is fantastic. The apperance of hardwood fits very well with the paneling and woodwork. The room looks larger and brighter and of course cleaner. The ease of cleanup with my rescue dogs will be such a relief. The kitchen’s marble tile look will also be much easier to care for. I have had friends over who were eager to see the results and all have asked for more information. I have run out of business cards!
I believe in your company and especially in my sales rep Mike. I can’t say enough how good of a sales rep he is. Very professional and a real pleasure to work with. It is people like Mike that make the difference to me when and who I will hire for repair work to my home.
We called Thrasher because we understand that we need to do something to keep the problem from getting worse. Charles (sales rep) did an excellent job. We were quite nervous about the problems we have and he listened to our concerns and did a great job of discussing what was really happening to our block walls. He could not have been more understanding and helpful.
We were quite impressed with the information presented and feel strongly that Thrasher will do as promised. It was great to have an evening appointment that both my husband and I could be present. Jeremy (sales rep) explained every step and answered any questions I had about installation and if any questions do arise prior to installation we have a contact number for him. We are relieved to know that we are getting the issue fixed and have the backing of your company for the next 25 years. Thank You!
We have seen the commercials but thought your services would be too costly-wish we would’ve called you SOONER! Charles (sales rep) had a very nice professional presentation. Looking forward to having the work done.
I just wanted to let you know how much I liked working with Jeremy (sales rep). He explained everything very throughly, answered all my questions and was very knowledgeble about the whole process. He was just a super guy to work with. My bid was actually lower than what I had anticipated. There is no question that I will contact Thrasher when I am ready to get the work done.
I appreciate the fact that you are a family business and conduct your work from a moral, faith based perspective. That means a lot to us. Charles (sales rep) was a very courteous and helpful young man.
We are very excited about having our new flooring installed! Thanks to you and your great representative, Charles. He truly knows how to please his customers. He is a very professional rep for your business and we enjoyed doing business with him. He had many samples to show us and we had no problem deciding what we wanted. Thanks!
Customer service was excellent. Kate (sales rep) was right on time-answered all my questions and concerns-very nice and had a good talk. She eased my mind tremendously. I was given options for many scenarios. I have scheduled the work to be done as soon as possible as we are going to build a new home following the sale of this one!
I wish I would’ve known about your service 5 years ago! Your customer service felt as if I were calling and talking to my next door neighbor (we have great neigbors!). Shane (sale rep) was great to work with-in fact-my kids are asking when he is coming back to visit! I have complete confidence in anyone who stands behind their product for 25 years!
Tom (sales rep) was professional, explained everything he looked at. And when he determined that our basement issues did not require repair he explained that too. All contact with the company was excellent!
I wanted to share with you a crew review. On Jan. 19 the crew led by Juan Matos arrived at my mother’s home to repair a crumbling cement block and replace the basement floor that was torn out years ago. The crew arrived promptly and was very courteous. I did go down and talk to Juan and asked him a few questions about the job and he explained everything in detail and was very kind. When the job was completed the crew cleaned everything up nicely. I want to thank Thrasher Basement for making the repair process so fast and easy. Also I want to give special thanks to Juan and his crew for a great experience with quality workmanship.
The specialist that met with me-Cole-was awesome! He has lots of great ideas for our project and was able to tailor a solution to fit our budget. He also went above and beyond his job description and killed and removed several snakes in my basement while he was down there. I am forever grateful!!
Our appointment was at 5:30pm but Mike S. (sales rep) showed up to verify the address and since my husband was home they started right away. Mike was great about catching me up when I arrived. He answered all our tons of questions and explained every step of the process. By the time he left we were totally comfortable with what was happening with our home. I have no recommendations to improve services. Mike is a great representative for your company. The fact that he was able to explain everything so easily when our house was chaotic was nothing shy of a miracle. I can’t imagine explaining the issues and options was easy with two curious dogs and a 6 year old kid shadowing every move. I intend to recommend your company to anyone with basement issues!
Jeremy (sales rep) matched another company’s price but I picked the system because of Jeremy! He does a really great job and we are getting the ball rolling now.
Jeremy (sales rep) was friendly and professional. He was right on time and he explained everything so that I could understand. No pressure to choose Thrasher, just helpful and honest.
Brian was very informative and professional. It’s been my experience that technical sales people enjoy throwing their jargon around to create what could be a false sense of fear and need. I can’t tell you how much I appreciated Brian’s approach. He determined my house to be level and there was no structural issues. I really appreciated his integrity and that he didn’t try to baffle me into paying for unnecessary service.
I had a good experience visiting with Joel (sale rep). He explained all the steps to the final results clearly. He guided me to make decisions that were a fit for my remodeling.
Every contact we’ve had with your company has been professional, informative and courteous. I would recommend your company to friends/family seeking the same services.
Your representative and customer service agent were courteous and knowledgable. Tom (sales rep) did an excellent job of answering our questions without pressure to do the work. He is very experienced on how the problem in the basement should be solved.
I would go no other place than to Thrasher Basement! Your company has served us with the upmost respect and we feel you have done great work for the Omaha Tribe Housing Authority and we want to continue to have a great relationship with Thrasher’s.
Our sales rep, Kyle, arrived a few minutes early and carefully listened to the vague problems we’ve had with our basement leaking over several years. He was very thorough in answering our questions and was able to give specific reasons for those vague problems. He gave us a detailed plan for how to alleviate our water problems. We are confident that the solution provided will thorougly waterproof our basement.
John M. and his crew did an extremely good job. I give them a top star rating! I will highly recommend your company!
I had concern on structural damage. My rep, Tom K, was very courteous and honest. He took the time to listen and fully inspect the foundation. Tom did not oversell me, in fact there was no need for any repairs but he did show me a few things once we refinish the basement.
Been working with Jeremy for a while as we go through litigation on our damaged basement. He has been a HUGE help to us and his advice on repairs has been superb. Jeremy has showed concern for our situation and has been a pleasure to work with.
My sales rep, Jeremy H, was very professional, honest and did not try and sell me a service which would not solve my critical basement dilema. I very much appreciated this and will therefore keep your business in mind in the future if another basement problem arises.
I was really impressed by Mike (sales rep). I’m glad there is still a very honest business out there, so if we need further work done Thrasher will get my business.
My sales rep, Cole, took care of the comfort part and wasn’t pushy at all. Loved him. We also had a building inspector look at it and he said is was sound but having Cole look at it too made us feel more secure.
In regards to the work, Jose and Salvador arrived and got right to work. Jose explained the process thoroughly and professionally. They did a great job, and the only disruption was my dog barking because she wanted to play. They were fast and efficient and barely left a trace-even though it had rained all day the day before. Very very pleased and I will surely recommend Thrasher!
Once the appointment was made, received two double-check calls and punctual arrival. I had several questions which Joel was able to answer in detail. The pricing was less than expected. Excellent!
Don G. did an excellent job explaining everything and all the different options. He was very professional and we were pleased it was not a high pressure sales person trying to sell things that we did not need.
Deon T. was our inspector and he was very polite and patient with all my questions. He explained everything thoroughly and made sure I understood what he was saying. He took his time with us and handled our appointment in an unhurried manor. He was awesome and defines unmatched customer service.
We had previous experience with Thrasher. The crew was prompt, courteous, and hardworking. John, the foreman, explained to us everything that was going to happen and kept us abreast of progress. They got the job done to our complete satisfaction.
The people we talked to when we first called and on the follow up calls were great, very polite and helpful. We had Shane, and we loved him! He was informative, he answered all of our questions and was friendly and easy to talk to. We signed our contract the day Shane came, largely due to how great he was. Shane promoted his company, the owners, workers, and the products wonderfully.
We were very much impressed by Juan and his crew. They were both efficient and professional in their conduct throughout the process. We only hope the system itself is as gratifying as the experience with Juan and his crew.
I was very impressed with Thrasher’s reputation and their presence at the Lincoln Home Show.
Bob was an excellent representative of your company. It s a nice touch that you have the sales guy call the day before the appointment instead of customer service. You care so well for your people. I hope your business continues to be blessed.
We were very pleased with the outcome of recent work done and the customer service provided by John.
I was impressed from day one talking with a rep at a home show. From there on out I was even more impressed with the customer service at mailings. I m sold on this product. Even though this isn t chump change, I know that I will be treated right, giving how your company has treated me so far.
I am a business owner, so I notice customer service skills and professional advertising. Thus, I have known the Thrasher name through your ads. My inspector Shane was beyond professional for such a young man. Shane had great selling skills and used his slideshow impeccably! You guys went the extra mile, and I am confident that I have gone with the best company.
I picked Thrasher because of their reputation, their TV commercials, and because they were recomended by the Mayor of Milford, NE. The two men who worked on my basement were courteous, polite, friendly, and explained the procedure before and after the work was done. They arrived on time and completed the installation fast and satisfactory, and returned all the digging back to its natural appearance. I would give them and the initial sales person, Deon, a five star rating, with five being the best.
My husband has known of your company for years. He checked out your website, and then Brian Black (design specialist) was sent to show us a few things. He blew us away with all the information. All I can say is WOW! Great, great work!
I am a previous customer and am very pleased with the product. We will recommend Thrasher based on our experience with the crew. Mel and his crew were very professional, courteous and worked quickly. Arrived on time and left workspace clean. Great Job!
Mike Spencer(design specialist) did a great job diagnosing the problem and did not pressure us. We came up with a workable agreement. I was not in house when the work was done, however, there was no dust or dirt left behind. My husband stated that they did a wonderful job of hanging cloths, floor mats etc. to prevent and dust or dirt problems.I was pleasantly surprized and would not have known the crew was even there if I hadn’t seen the results. Thanks to the great employees who did the job.
We saw Thrasher advertised on TV and have heard good things about them from people in our community. The two gentlemen, Daniel and Julio, who did our basement were friendly and did a terrific job. I was impressed that my yard showed very little disturbance from the holes that were dug.
The men you sent to do the work were excellent. Fausto was our crew leader. He was very professional and kept a cool head. You have an excellent employee in Fausto!
Fausto (crew foreman) was the foundation repair specialist who came to my house. He was excellent, very polite and helpful in answering my questions. He guided his team through a very efficient installation in a few hours. Everything in the yard and basement was left very tidy and clean. He really helped to take the worry and stress out of the installation process, which I appreciated very much.
Don G. (sales rep) was very professional performing the estimate, good follow up with questions. Installation crew was very respectful of our home, clean up was phenominal, Jason (crew foreman) explained what they were doing each step of the way-contacted me before proceeding-if there was an issue. Jason also followed up with the electrician the next day as well.
We selected Thrasher after visiting with other people that had used Thrasher and were happy with your work.
Juan Matos and his crew finished an installation for us today. They were professional, neat and clean on the install, and made sure we understood how everything worked before they left. We appreciated their professionalism and want to thank them.
It was a delight dealing with Carl. He explained things well, answered all my questions, and was very professional. The best thing is they cleaned up after themselves: no pop cups, cans, sunflower seeds, cigarette butts, anythiing. WE have seen it all. We were impressed by employee conduct. Communication with the customer is what locks up the ability to excel and you have found the key! The emails prior to work date and the phone call saying they are on their way. Thrasher doesn’t leave the customer wondering which end is up! Salesman Bob knew his stuff. He isn’t out there selling widgets when he really only has whatnots. Seems like Thrasher has a pretty tight ship! Which is good given the business you’re in!
We had been referred to Thrasher by previous customers and heard their ads on the radio. After a while, we decided to go with Thrasher. The crew Thrasher sent out was VERY professional and worked well together. They were very nice to have around. Mel handled himself very well with his crew and looked to be an excellent foreman. The guys cleaned up and hauled away the debris and conducted themselves in a very professional manner. Thank You.
We highly recommend Thrasher. They did a first class job!! We have lots of experience with remodeling and construction trades, and Thrasher’s team, Cole and Mike, were absolutely the most professional we have ever worked with. From the initial assessment discussions with Cole to actual execution of the project with Mike, the communication was on point. Cole made sure we knew what prep work we needed to complete. When Mike’s team arrived he reviewed the scope of the project and walked through the job site to ensure we all were on the same page. Also, he kept us informed of progress during the job The crew worked their tails off including enduring 95+ degree heat to complete the outside work. When completed they walked us through exactly what we contracted them todo, which included an overview of how to operate and service the newly installed equipment as well as time frame to replace our furnishing. We also appreciated the prep and cleanup work they did as well. We were throughly impressed with Thrasher! Most of all having completed this work takes a huge burden off our minds! So, YES, hire Thrasher you will not find any better!
A contractor recommended Thrasher to us, so we decided to go with them. Salvadore and his crew did a great job.
Thrasher was recommended by other people we had talked to. They did a great job. They were friendly and cleaned up after they were done.
Every representative or worker that came to our home was extremely knowledgeable, friendly, professional, and well-trained. We had nothing but praise for each one and feel that your company odes an excellent job of preparing your entire staff. WE will certainly recommend Thrasher when someone asks.
I had confidence in Salvadore’s expertise during the installation. I requested a follow-up to ensure the drain tile and sump pump were functioning properly a week after the installation. Jason Carlin came for a 5 o’clock appt and took the time to explain and answer all my questions. It was hot and he didn’t try to hurry the meeting and really expressed true interest in making us a satisfied client. He recommended a dehumidifier from Thasher and checked humidity qualities in the basement to reglect his suggestion. This is something I will definitely be considering in the future. He also stressed the importance of yearly maintenance with Thrasher to protect our investment.
Kevin performed the scheduled sump pump maintenance check last week and we are grateful for his attention. He inspected the four walls of our poured basement and noticed the east wall was “leaning” at the top. He told us about the potential for future problems and we were able to schedule the anchor installation this week that prevents any future movement.Kevin was knowledgeable, professional, warm and friendly. He explained the problem to us so that we clearly understood the process and the costs. My husband and I were impressed by his professionalism and his diligence with the inspection of our basement. Great job, Kevin!
Kevin M. recently provided excellent service at our inspection for our crawl space. He was very professional and did an excellent job explaining everything. Thanks Kevin!
I wanted to write and say Thank you! We purchased a house that has a Thrasher system in it, and since we ve moved in since February there have been two representatives out. Both were very friendly and very knowledgeable. The first came out and helped explain the system we have and answered any questions or concerns. He checked to make sure our sump pump was working. The second (Kyle) came out because I had a leak in the basement ceiling. Although the issue had nothing to do with your system, Kyle did everything he could to help me find a reason why there was a leak. He even offered to help me pull some drywall down to see what was causing it. Every single interaction I ve had with you guys has been a good one! Whether it is on the phone or a field rep, they have always showed concern and have been very pleasant to deal with. I will need a new sump pump and dehumidifier soon, and when the time comes Thrasher will be the only one I go to. Thanks again and keep it up, because people/companies like you are hard to come by.
The tech that came was efficient and found my problem with an explanation in a short amount of time. Thank you Thrasher, for the fine service. Kevin is a real people person!
Mel and his crew were wonderful. They were professional, courteous, and extremely efficient. The crew arrived at my home on time. The basement repair was a dirty job, but they protected my home and there was very little clean up after they left. Mel communicated everything that would be done and answered all our questions throughout the day. We feel like we received the best service possible and are very pleased with the waterproofing on our basement.
We had Thrasher do work on our house in the past, because they were recommended by a contractor. This time everything was done as promised. The workers were prompt, thorough and cleaned up after themselves. They were very good!
Barry recently came to do a annual service on our Thrasher system. He was very knowledgeable and friendly. He explained everything that he did and answered all our questions!!!!
I went to Thrasher because of their reputation. The workers (Mel, Wison, and Jose) were excellent. They left the whole area better than how they found it. They were very efficient and communicative with me. The sales person who came in response to my call was very detailed and everything turned out as was agreed, and on the day he had promised. Thank You!
I have been the contact person for my 94 year old neighbor Mayme for quite a while now. Due to problems with water in Mayme’s basement, which have ben happening for a very long time, we had to contact Thrasher. Jeremy came to Mayme’s this week for a comoplete inspection in her basement to analyze and provide a solution to her problems. Jeremy also gave her an estimate of the cost to repair the probems. At the beginning of the process of his inspection, Jeremy respectfully about the status of Mayme’s living by herself. I was very glad he asked, because it shoed he knew she would have to live in a very safe environment for the newxt few years. I want to express my very special thank you to Jeremy for how he showed so much respect and care to Mayme who was overwhelmed with trying to undersand and deal what she thought was a large amount of money to spend on a basement system. It was Jeremy’s patience and caring for Mayme’s feelings that kept her calm as she could be. This lead to us getting the go-ahead for the contract approval. I sincerely hope that you will make every effort to recognize Jeremy as one of your finest, and most respectful employees. You can be assured that if my husband and I ever have the need for your services we will definitely contact you.
Workers were awesome to work with. Justin was so nice.
Justin and crew were excellent in the way they did the job and then when they cleaned up at the end. If all your crews are like the ones who did our job then you have the best employees possible. Great Crew!
Kraig was very informative and personalbe, and seemed trustworthy. I am a real estate agent for a local agency and am very impressed.
We have used Thrasher before and were very satisfied with their work. We called them after having some trouble with our foundation. We were very please with the professionalism of the foreman, Jonathan N. He and the crew provided high quality work they were also very efficient
Mel and his crew were very polite, competent and worked quickly. I was very impressed with them. They just could not have been any nicer and conscientious.
John and his crew did an incredible job from start to finish. It was amazing being able to watch the entire process. from piles of dirt, to nicely poured cement.
Deon’s presentation was very thorough and professionally done. He took the time to do it right. I was impressed with your ability to place a pier in a tight space without having to make a hole in my floor. I was also impressed with your willingness to price match other bids and consider other discounts.
I am a previous customer of Thrasher and choose to also use them when my foundation was having trouble. Jim was very knowledgeable and explained the details of the process.
We received information about the DryTrac system and it seemed to fit our situation. After speaking with Mike H. we convinced our condo complex to work with Thrasher to our solve our problem. The entire experience was handled very professionally by Thrasher, from rep. Mike H. to the installation team of Juan M., not to forget the customer services rep. at the home office.
We has a persistent moisture issue in the basement of our farm house. We contacted Thrasher to have to problem resolved. Salvador L. and his crew were outstanding to work with. The quality of their workmanship and their professionalism were exemplary.
Joel did our estimate and was very helpful. Aaron was the foreman on the project and did a fantastic job. I was very impressed that Aaron remembered me from previous work two years ago, great employee.
Ryan and the install team were awesome! Ryan was a great guy, who takes passion in his work and strives for excellence. I was very satisfied with the concept of the Poly-level vs. traditional mud-jacking. Results were superb!
I was very pleased with Brian’s service call. I am one of your biggest advocates. I would not be living in this house if it were not for all the help Thrasher has given me.
Daniel and crew were highly professional and worked quickly. Each of them seemed to know their roles. When I asked questions, Daniel took time to explain when I didn’t understand what was going on. I was very happy with this team. They cleaned up all the areas. One would not know they were here except the plastic white walls in the basement. I’m very pleased with this team and Thrasher.
I felt that Mike, my Thrasher sales rep, didn’t rush me and answered all my questions. I felt very comfotable with him.
I was extremely happy with the service I received through the whole process. Bob did a great job showing me what needed to be done, giving me options and recommended a path for me to take. The installation crew did a fantastic job and left my house clean and in better shape then when they got there. They were all very respectful.
Our Thrasher rep, Charles K. was very congenial, honest, and informed us very well on our problem.
Selected Thrasher based on referrals from neighbors and I also evaluated the Pier system that they use and felt that it was a good system. The crew was very efficient, accurate and tidy. They seemed to work well together and enjoyed their job…they also spoke well of the company which is becoming more rare these days. I will be using the pier system again on my garage in the spring and I will request this same crew again. I have already shared photos of the job process with my buddies in the construcion area.
I choose Thrasher due mainly to the television commercials and the promotional materials that we received in the mail. The crew was very professional and dedicated. They worked long hours and took care to not damage anything. All of our neighbors know what was done and that we are satisfied.
The crew that was led by Mel Martinez was very prompt in arrival and they informed us of what they would be doing. They made suggestions in helping eliminate the dust from getting into our heating system and any time we had a question they were very helpful when explaining.
Thrasher is the most reliable, and have been around for a long time. The install was on a wet, muddy day but they kept dirt to a minimum, and cleaned up after. Juan Matos walked the perimeter of the basement and explained what was done and he answered all of my questions.
We are very please with the job Mel and his crew did at our house. They were prompt arrived when they said they would. Mel estimated 3-4 hours to complete the job. They were done will in advance of that. The crew was courteous, neat and clean. I would definitely recommend Mel and his crew to other customers. Thank you Thrasher!!
We would like to nominate Jose Guzman and Eloy Arimenta for the WOW Service Award. The two of them recently installed wall anchors in the basement of our home. The temeratures were frigid and they worked so hard to complete the task. I truly don’t know how they endured such cold working conditions. They were very professional, courteous and polite. They never complained, were very informative to us as homeowners, were careful not to make a mess and did a wonderful installation job. We would welcome them both back to our home on any occassion. You should feel fortunate to have these two hardworking individuals working for your company.
Just wanted to say that Jim Heese and his crew deserve the WOW Service Award, they were all very hard working guys. Jim and crew did a super job installing the four push piers at our home. Jim was very courteous and professional and everything went very well.
Last week Thrasher Basement arrived at our home in Sergeant Bluff, Iowa and started the huge project on our house. We cannot say enough about Jonathan and his crew. They were AWESOME. Every evening when they stopped working Jonathan would come inside and tell my husband and I exactly what work was accomplished and what they would be working on the next day. Jonathan explained everything to us in a language that we could understand. Jonathan and his crew did a wonderful job of cleaning up and putting everything back just like it was before they dug. Without a doubt we would recommend Thrasher Basement to anyone who has foundation problems…and the “icing on the cake” would be to have Jonathan and his crew show up at their door! Thank you!
My sales person, Brian, was able to match/beat competitor’s bids, while being extremely convincing on quality of materials workmanship. I will recommend Brian and Thrasher!
Selected Thrasher due to recommendations from various people, the bid was comparable, and they were able to do the work before I had more brick damage. The crew led by Salvador was courteous and answered questions from me or my general handyman. The work area was cleaned up and left in good shape.
I wanted SunHouse basement window wells installed to help with light and especially to keep rain water out of the window well. I observed Thrasher install basement wall anchoring for my father-in-law’s house and the job was performed smoothly and quickly with excellent cleanup. So I asked them to install two SunHouse window wells for my basement windows which have been a problem with heavy rains. The estimate process was friendly and timely. An install date was scheduled, they showed up exactly on time and completed the job within an hour and a half, again with excellent cleanup. The crew was friendly, polite, explained the job, and answered all my questions. The window wells were installed as planned. Crew leader was Juan Matos. The SunHouses are much cleaner and brighter than standard galvanized wells. Followup by Thrasher has been excellent.
I choose to go with Thrasher because I felt the most comfortable with Thrasher compared to various independent contractors. Based on the fact that Thrasher specializes in the type of basement work I was looking for (egress windows). Thrasher’s presence in the marketplace is that of a reputable firm, compared to smaller contractors or handyman operations. While not the lowest bidder. I felt that Thrasher would do the job right the first time. They did not disappoint, in fact they completed the job a month ahead of schedule! The design specialist that visited my home for the consultation, Cole Hothan, was clean, professional and knowledgeable. Upon order placement, the follow-up communication (including information packets, emails scheduling details) was a pleasant surprise and something I did note expect from a contractor. I was again impressed when Thrasher called with an opening and offered to perform the work a month ahead of schedule. The installation crew including Kyle and Ryan exceeded my expectations once again. They dug 2 holes in heavy clay, cut through my poured concrete foundation, dealt with a broken wetsaw and ultimately installed 2 windows wells in a single 8-hour day. This a feat of skill time management that is not lost on me to this day. The extra precautions they took to protect my lawn and home (both inside and out) did not go unnoticed. They even vacuumed their way out of my house from the basement, up! They were courteous and professional the entire time.
Jon and his crew were very professional in completing their work. They went beyond what would have been expected. Jon was friendly, helpful, and kept us informed of everything he was doing and why.
I had Mike Hayes out to check two properties for me recently. All I have to say is he was fantastic! Everything about him was professional and very informative. He was able to draw up prints for the applications in each property and explained thoroughly what was involved in getting the problems fixed. He is an asset to Thrasher. I have been in the construction trade since 1972 and meeting Mike, brings back the approach, “to get it done right”, it is so refreshing, when normally the attitude is, “lets just get it done”. Thank you Thrasher and Mike!
The attentive completion of a project to put 24 push piers in place around our house and raise it back to being level was completed today by your crew headed by Mike M. Crew members Joe and Manuel did an excellent job during the six working days required. The site was cleaned up and left in an appropriate condition. I would recommend Thrasher Basement Services to anyone who is encountering foundation problem with their home.
Thrasher did a great job of repairing two sides of foundation. Jon and his crew were here when they explained everything to me inside and out. They even dug up and replanted a flower I wanted to keep, along with a couple of other things. They cleaned everything up when they were done and told us what to expect and to do. I have already told several friends about Thrasher and the crew to ask for! They all really knew what they were doing. Thanks for everything!!
Our basement walls were bowing. The team of Aaron and Jose were very pleasant and professional. They arrived on time, worked until the job was just right, fully went over what they had done and what should be done to keep the walls in good order. Answering all of our questions. They left our basement and outside areas clean with the grassy area smooth and grass seeded. These men are a great asset to your organization. The office staff was also a pleasure to work with. We would definitely recommend Thrasher to those needing their services.
I am pleased to report that Mel and his crew have earned a 5 star WOW Service Award in my eyes. They exceeded all of our expectations while installing our basement waterproofing system.
JOB WELL DONE! Mel M and his crew did a very professional job! I was very impressed with their work ethics and they did a wonderful job. They certainly deserve the WOW service award.
Juan and his crew were very efficient and exceeded our expectations for the waterproofing job they did for us. Great Job!!
Ladies and Gentlemen, I am age 87 and well aware of my propensity to complain frequently and to compliment insufficiently. I hope this letter, deserving as it is to you, will begin a trend in the opposite direction, namely of complimenting more than I complain. If it does, I will be even more grateful to your crew than I am able to express in this letter because it will mean that I have had the extreme good fortune of having to deal with service performed by more wonderful people like your crew, than the other variety of which I have seen in the past and have had more than my share. It is difficult for me to sufficiently express my feelings of gratitude for service exceptionally well performed in every respect by your crew who fixed our basement Wednesday, April 23rd. I have had a lot of work done by a lot of people in the course of my lifetime, but I have never been more pleased than I was throughout the experience I had with your company and particularly your crew. What a wonderful world this would be if all people in business would perform as you managed to do. Your people were prompt, capable, efficient, courteous, skillful, neat and pleasant in every respect. As your crew was well aware, although we had an appointment to have the work done on June 13, because they had “free” time, they were willing to do it when they did, even though that did not leave me the time I needed to get my stepson to move the many things we have in our basement which I knew would be in their way and which neither my wife nor I have the strength to move before they got here. Although I expressed that thought to your equally courteous and cheerful receptionist who called to make the Wednesday appointment, when they did come, and I told them that I would probably involve at least 2 people an hour or more to get those things out of the way, it did not phase them in the slightest and they took on the task without the slightest hesitation and did a wonderful job in what I considered to be an unbelievable short period of time and left our basement cleaner than it was when they arrived. I read your folder which indicates that you claim to have the “highest level of personal and professional service” and further state that your product and people perform to the highest standard. It goes on to say in part and another important reason for that is that you take the time to make working with you a positive experience. Normally, when I read language like that in a professional folder, I take it with a grain of salt and think that perhaps it might be “puffing” a bit. In your case, I find that it was a modest statement of fact which, if anything was an understatement. As indicated above, I have had done for me substantial construction work over the course of my lifetime by various contractors and have been blessed with having some very excellent ones, even before this experience. I believe that a number of them were at the very top of the highest standards in the industry and I believe that you are among the best of them. I congratulate you and thank you!
Joel, did a great job. He’s kind, neat and always efficient! Everyone at Thrashers has always been helpful!
Salvador and his crew did a great job. I walked through the basement and could not tell the crews had been in our home. I had someone else complete work for me before and they left a mess in our home. The crew also worked very hard!
Very impressed with your company. From your receptionist to the crew that came. Everyone was very friendly and helpful. Justin did a fantastic job.
I have known the Thrashers for many years and their integrity, honesty and professionalism speaks volumes as to who they are and the type of people they hire.
Juan Matos and his crew did a good job. They were polite and courteous. They were also helpful in explaining what they were doing at my house.
My Basement walls kept moving in and I got tired of re-fitting the doors affected by the wall movement. I had heard about Thrasher from advertisements but, figured they would be expensive judging by the amount of work that would be needed. Several neighbors in my neighborhood have had Thrasher complete work for them so I decided to have them out for a free estimate. Surprisingly, it was very affordable. Fausto dealt with a major setback in a professional manner when it was discovered that the route to reinforcement was filled with bricks and cement. No one knew about this until he began to dig the holes. This led to additional days of work to complete the job. I was very impressed with Thrasher. All of the work was completed within the original quoted price and with no extra charge for the delay.
I was impressed with the system literature that explains exactly what the salesman, Brian, was telling us. Jim, the Supervisor on our job, was very friendly and informative and put me at ease during the pier setting process. Cement had to be replaced and was done perfectly. Detail seems to be very important to Thrasher employees and I am impressed.
I just wanted to contact you to compliment your representative, Charles Kneifl. He has been very professional, ethical and helpful in being sure we understood your systems and that we were receiving the system that we needed. He even went out of his way to return when it was apparent that the initial system we expressed interest in was not going to fulfill our needs. Having been in business for over 30 years, I know that it is easy for customers to express dissatisfaction, but often appreciation goes unsaid. Mr. Kneifl is an excellent representative of your company and we hope he is appreciated by you.
Thrasher called before they headed our way and arrived when they said they would. I only spoke to one of the three men that did the work, but he was very nice. Our Halloween and Thanksgiving pumpkins got left out under a tree for our boys to watch the squirrels eat them. This year the squirrels didn’t finish them off and I noticed your man picked up a couple of the chunks and throw them away, that was very nice, made me smile. Thank you! When the job was done, he stepped inside while my husband wrote the check and talked to our dog, Suh. She liked him too. He took the time to explain that we couldn’t drive or walk on it until our finger didn’t make a lasting impression.
I was convinced Thrasher’s system was better and more permanent than the helical piers others showed me. The crew leader, Jim, was very nice and did a great job of keeping me informed of the process. They cleaned up well and did a good job. I was very pleased.
This is the second instance of calling Thrasher. So on three separate occasions I’ve had your employees in my house. I’ve also had multiple phone conversations with office staff. On every occasion your people have met or exceeded my standards and expectations. Thank you for your commitment to customer service!
Have been very impressed on several occasions with Thrasher. The experience and work ethic of your people especially Anthony in service and Kyle the foreman for my most recent job. They anticipated and solved problems with little or no delay or anxiety to us and were obliging and friendly throughout the entire time.
The crew did a great jon. Juan explained everything he was doing along the way. He made sure to ask questions if he had them and did a wonderful job completing the work. We are very pleased with how everything turned out.
The technician Allen B. was very polite and helpful. His suggestions were helpful and I appreciate his time.
The repair work looks great, plus I have instructions on how to tighten the earth anchors. The guys did a great job on our repair project. Thorough and cleaned up all debris. Everyone I spoke with was very helpful.
We would recommend your company to others. Brandon and his crew were very helpful in explaining everything. They were polite and friendly and did a great job.
I feel much better about our basement now that we have anchors put in place. Bill was very patient in answering all my questions when he came out, I really appreciate that. The workers were very courteous and friendly. They worked quickly and cleaned up well. I was very impressed by this company overall. They did a great job. I am more excited than I should be about our new sump pump.
The work was done in a very timely manner and didn’t create as big of a mess as I thought it would. The workers cleaned up everything very good. Three well mannered young men. Very professional, took time to explain what they were doing, how it worked and what I should do in the future to correct the leaning walls. Thank you for a job well done. I will definitely recommend your company when possible.
Very efficient, friendly and excellent job done. We are more than pleased. They were the nicest men and really cared if they did a good job. We would recommend this company. Great job.
Sometimes your best compliments come from people who aren’t even your customers. The Nelsons were kind enough to share this letter with us recounting a simple act of kindness they received from a few of our crew members. It’s this type of commitment that makes us proud of teams and the work they do every single day.
We are quite pleased with the job and wouldn’t hesitate to use your services again if needed. The workmen were very informative and nice. The overall experience from start to finish was excellent. We are extremely glad we caught your advertisement on TV and contacted you.
Crew was efficient and well mannered. Aaron was great.
Very courteous, no bad language and no smoking. Office help was courteous and answered all my questions.
I was very impressed. Had heard of it being a high pressure sales pitch, but it wasn’t at all. Tom was very nice, explained things thoroughly. I asked about some other things I had seen in your book, he said we could do those, but it really wasn’t necessary.
Sometimes it is hard to tell if you are working with a reputable company until something goes wrong. In this case you stood behind your work like a company should. I am more than pleased that this did not turn into a big problem. Not only would I use your company again in the future but I will recommend your company to all of my friends and family. I am also giving your name to the neighborhood association so they can add you to their list of people to contact for concrete and basement waterproofing needs. Thank you for doing the right thing. Good to know there are companies out there like thrasher basement.
The job was done exactly like the salesman explained. The job was done in a professional manner. Your foreman stepped from the truck with a smile, introduced himself and crew. Observed the job they went to work. Finished in record time. Left no mess. Worked well together. My daughter and I were impressed. I appreiated your foreman patience in answering our many questions. Also expaining tightening the anchors with the torque wrench.
From estimate to completion, all did outstanding, quality work with courtesy and full explanation. I can’t say enough about Greg’s leadership, Andy and Shean for their hard work and expertise. Absolutely requiring this work and allowing you to do it was a quality investment. I’m proud to have chosen you over the others.
From beginning to end this was handled as responsibly as anyone could expect. Justin and John should be considered true role models for your company. Two thumbs up to them and thank you for your high standards.
Had a great meeting today with CJ from Thrasher. He called twice to touch base before the meeting, arrived on time, was very clear on everything he was doing, and very kind towards my dad. Gave my dad his cell for him to text him some questions, which is his only way to communicate anymore so that s awesome. Just wanted to let you know.
Just a note to tell you how please I am with this project. It went as smooth as it could possible have. It started with the salesman who did a great job and answered any question I had. Your office did a great job communicating with you. You actually got there a day before you said you would. The crew you sent was excellent. There were very efficient and answer any questions I had. I was in the utility construction for 45 years and know how important communication is. I would highly recommend Thrasher Basements.
They worked very hard and efficiently. They did excellent work and were careful to explain everything along the way. Justin did an incredible job in extremely tight quarters. The clean up was superb for the extremely muddy conditions. They even kept working in a driving rain storm.
Michael called into our office to praise the work of Anthony and our crew lead by Aaron Wilson. ” I had such a wonderful experience with Thrasher, especially with Anthony. He is an outstanding, polite and professional gentleman who passed along his knowledge and performed at the highest level. Thrashers reputation was more than lived up to and exemplified in Anthony and the incredible crew. I can not express enough how thrilled I am with Anthony and Thrasher”
I wanted to say thank you so much for the work that was done on my home. I have been so impressed with your crew. Jon Neuvirth was so helpful and accommodating. I have never seen a crew work so hard. Not for a moment did they stand around and talk. Every crack has closed us and I am very happy and will highly recommend Thrasher in the future.
I am very happy with Thrasher. Everyone did a great job! The specialist Ron Brodhead and the crew were very personable and I am extremely impressed with the caliber of work preformed. I have been very pleased with the office staff and the financing options were great. Very happy overall and can not say enough.
The men were very nice, hard workers, did a great job and very knowledgeable about their job. Great Job! Thank you. Very nice to work with everyone. Thank you – to all of you, Bill, Becki, Andy – all of you.
Best presentation by a salesperson . . most detailed and itemized. Very thorough, professional and enstilled great confidence. Competition was very poorly presented, bid was sloppily done . . . just hand written with itemization and his solution was not realistic. The competitor was a little cheaper but everything about the presentation, the salesman, etc. just said “slipshod” to me. I figure I pay a little more but I have a better value. I felt much more comfortable and confident with Thrasher than the guy from the competitor. I think you get what you pay for!
I am very satisfied with the work that I had done. They were very pleasant and the supervisors were very courteous and answered all of our questions with patience I would definitely give them a five star rating.
We selected Thrasher based upon reputation, customer service, a fair price, a clear and logical explanation of the solution and a level of professionalism that exceeded other companies. We are very pleased with every aspect of our experience with Thrasher. We received excellent quality work from honest people with good work ethics and phenomenal customer service! Our basement used to sound like a creek was running through it and our sump pump dumped every 5-10 minutes. For the first time in 4 years our basement is dry and quiet! Your team made our very discouraging situation into a very successful situation. Thanks so much.
The Sani-Dry dehumidifier has completely transformed our basement living space! When we built our home 10 years ago, we finished our basement and had hoped to use it as an entertainment area. However, we were embarrassed to take guests downstairs due to the musty smell and mold growth. After years of wiping down our antique furniture with bleach water and trying to air out the basement, we finally purchased the Sani-Dry system. WOW! In less than 24 hours, our basement air was dry, the smell was gone, and the temperature in the space matched the rest of the house. We should have done this years ago – it is some of the best money we have ever spent on our house!
We had tons of water in our basement and a neighbor had used Thrasher years ago and had a system put in. Our neighbor has had good luck with their system, so we thought it was worth a try. After almost three months of wet vacuuming and placing blankets over leaks to keep water from ruining our furnace, we were ready to try something to stop it. Our Specialist, Cole, was very informative and helpful when he came to talk to us. Mel and his crew were thoughtful and efficient in putting in the system. We had some questions and concerns and Mel answered our questions. It has only been 24 hours, but the water has stopped leaking in the basement and we were able to rest easier with the torrential rains last night.
The crew was very polite. They kept the area picked up, very fast installation, and they cleaned up the area very well. Jon was very good about answering my questions as the work progressed. He did an excellent job of doing a quality installation. I would highly recommend the work they did. Thank you for a great job!
I would definately refer Thrasher. My basement is dry so far and it has been tested by the elements! What a relief to have a dry basement and not have to worry about it when it rains. Thanks again.
Rebuilding Together, Thrasher, and Foundation Supportworks came together to help Annie with her wet, mold-infested home. Listen to Annie’s story…
I waited until today to write this letter to thank you and your company for installing one of your basement systems in my home. With the rainfall last night I no longer suffered any gushing water, drips or even a dribble. The sump pump is almost silent. I was relieved to go check the room where I had a problem to find it neat and dry.
Everyone was friendly, we were comfortable about leaving while the crew was there and, last and most important they performed the impossible by straightening my wall. Everyone we have shown has been impressed.
Our walls have already begun to pull back! Excellent work.
It is with great pleasure that I write to commend you for your excellent product and even more professional people. The world would be a much better place if everything worked as well as Thrasher. I have had two separate crews at my house to install two separate Sump Pumps. (My house is old and eclectic with the previous owners attaching additions almost willy-nilly.) Both crews were excellent, efficient, and pleasant. They took great care to isolate the work areas from the rest of the basement and I can say with certainty that the work areas were cleaner after they left than before they came. Your representative, Kevin, was courteous and pleasant. He took great care to explain in detail what I needed how long it was going to take and what it would cost. He was respectful of my time and flexible in scheduling our appointments. After our initial meeting, your crew came out and fixed my problem, one area that I believed to have been fixed by a previous contractor turned out not to be. Kevin came right back out and outlined my options. I explained that this problem was holding up other work that was scheduled in the remodeling and he said that he would see what he could do. I received a call the next day to see if it was alright to have a crew there in the morning! I know that you are extremely busy this time of year and that the waiting time for your services can be long. I truly appreciate that you were able to accommodate my needs in an extremely timely manner. In closing, I would like to reiterate that everyone with whom I have come in contact: from the receptionist on the phone to the crew foreman was an excellent ambassador for Thrasher. Combining that with an excellent product, you have a sure-fire prescription for success.
They even let me watch and gave me earplugs answered all my questions very well.
They did a great job waterproofing my basement and cleaned up extremely well. The workmen were very polite and patient with my barking dogs. They were also willing to answer any questions that I had. I would never go anywhere else.
Very satisfied many years of frustrating attempts at stopping the leaks solved in one day – Incredible! Very informative and friendly – nice guys and good workers – very knowledgeable.
Chris Watkins was amazing. He is professional, affable, educational, dependable, thought specific, particular, respectful, considerate and humble. I was honored to have him work for me.
The sales representative and his presentation were “perfect – no hard sell – factual information on which the customer can base decisions…respectful and helpful before, during and since transaction.” The installation crew was “very courteous – went the ‘extra mile’ in preparation and caring for protecting home.” The job site clean-up was “outstanding! Less clean up for me than expected!!”
Your salesperson was “thorough, professional, courteous, friendly, and took the time with us to answer our questions and show interest in the project.” The cleanup was satisfactory and “they gave explanations for work they were doing and summarized everything prior to leaving. We were very pleased with all aspects of the service and enjoyed working with the representatives.”
Just a quick note to tell you I am enjoying the waterproofing of the basement. We had all that snow that melted and now rain, and I notice it is draining out on the N driveway. What surprises me, I really don’t hear the sump pump running. Thank you!
We were impressed by the way they did a very messy job in a very clean way! We had just replaced our carpeting, trim and paint so having the crew totally tunnel off the walkway into our home and basement was awesome. No mess at all…not even the dust that we would have expected having concrete and mud brought up. Excellent and they were done much faster than estimated.
I’ve had previous work done by Thrasher and always appreciate the very friendly and experienced people and their QUALITY WORKMANSHIP!
I choose Thrasher because of years in business and experience. Also, the wall anchor covers appealed to me. The crew was extremely courteous, and except for the presence of the wall anchors, you could barely tell they were here. Everything was cleaned up so nicely. Now I have peace of mind of having the wall fixed and not worrying about further damage.
We selected Thrasher because we noticed progressive basement wall cracking and bowing. Your company has a very customer-oriented approach. I appreciated the low-key, informative, zero-sales pressure approach from your representative. It was also nice to get several telephone calls from your office to confirm appointments and answer questions after I’d signed the contract.
I selected Thrasher because of high humidity levels and mold in our basement. We also had water coming in through the walls and ground. Thrasher was professional, efficient, helpful, insightful and honest!
Everything with our waterproofing system installation went good. We were very pleased and wouldn’t have know they were there!
I would definitely recommend Thrasher. Based upon our anchor installation, everything went smoothly and happened in a timely manner. In addition, their clean-up after was very good.
I wanted to let you know that the crew did an excellent job last Friday and the slab is in really good shape. I believe only one small crack was formed, but the slab itself is level and the crack is not opened at all, and really should not be an issue for me. Overall I have been very satisfied with all of the work you guys have done for me, as well as the flexibility and willingness to move things around so that we could try to get completed faster.
Everything we’ve ever heard about Thrasher has been good. A good friend recommended Thrasher to us. The working crew of three called before arrival and arrived on time, went right to work. Worked all day and done before anticipated. All were very kind and courteous. Work done efficiently, and wife said “over the top”! When all work was completed, crew even swept up dirt from throw rug in garage before leaving.
I needed my crawl space worked on. I would highly recommend Thrashers. They put in a full 10 1/2 hours at my place doing my crawl space and worked hard. They picked up after themselves and my crawl space looks fantastic!
I am very pleased to write about several of your employees. During the course of seven days of a very difficult job, removing 30+ large loads of dirt, installing a concrete floor, installing a concrete block wall, leveling and back filling the entire basement, installing 18 SmartJacks, moving all of this material in and out (in some cases twice through a 18 by 22 inch basement window), long days, short lunch breaks and unbelievable dust and dirt all done in less than a 30 inch crawl space – NOT ONE COMPLAINT FROM ANYONE! Just a happy, hard working team. I was proud to work with these men!
We selected Thrasher because we had water in our basement. We were very satisfied with the quality of work. The crew was very polite and very, very neat.
We had wall anchors installed by Thrasher on the east wall of our basement in 2005 and have had no problem since. We just had the west wall done and we are very satisfied. Thrasher did a very professional job! Fausto and his helper worked quickly and told me what I needed to know about maintenance. They were good, hard workers and the clean-up was terrific! If someone ever asks me I will surely recommend Thrasher!
I definitely would recommend Thrasher! All of the people we have worked with from Thrasher have been talented, knowledgeable professionals. They have also been very customer focused. Your company is the best company I’ve worked with in a long time, nothing gets missed. I would gladly refer recommend anyone to Thrasher. I’m very satisfied with the work, the service provided, the products that were installed, and the system used to fix our foundation problems!
The install went great, you guys had an opening and were able to get me in right away. Thanks for your help! You guys have a well run organization – feel free to use me as a referral any time.
We love what you have done for us and we would be VERY likely to recommend Thrasher to our friends and family!
The salesperson was “very informative because we had no idea what was going on! Kevin really impressed us when we had him come check the situation out! And, when the workers arrived they got to work so quick and explained things so well! Knew what they were doing and that is what we needed! Answered questions thoroughly — used time wisely! Very impressed!”
We thank you so much for the quick response to our problem. Josh did a fantastic job. He is a great asset to your company and is representative of the great quality of people whom you have on your staff. I have been recommending your firm for many years (ever since the ’93 mess in the Clarinda area). I have never heard a negative comment about the work that your firm does. The people who have contacted you after my recommendation have always been completely satisfied with your work. That surely says a lot considering the poor service and sloppy work done by so many firms today. Again, we thank you!
I selected Thrasher due to research, research research…on the internet with basement philosophies, with community/neighbors…we couldn’t find anyone more intelligent and trustworthy. Your people at the end of any phone call just ROCK! You have a solid organization that is built to last. Done a lot of research and have had a lot of competitors in our new home and you are the best on all levels…customer service, consulation in our home and price for what makes sense for a unique basement with unique needs. Thank you for spelling out all our options and filling them without regard for your “bottom line” profit. You’re looking for long-term customer satisfaction and loyalty and you do it VERY WELL! The sales rep and the foreman and crew were great. YOUR PEOPLE ON THE PHONES ARE EVEN BETTER! That says a lot about-no, says EVERYTHING–about your company!
I thought the presentation was very relaxed and non-pushy. The solution was cheaper than the alternative, and was done quickly. I will be calling for other products in the future.
My complements on the fantastic job your organization did on my basement. Your staff was prompt, courteous, and very contientious. When the job was completed, you couldn’t even tell they had been there. Our system was installed prior to the 12 inch rain that fell in Omaha this summer. We made it through without a drop of water in our basement. Prior to the installation, we would have water in the basement after a 1 inch rain. I have told all my friends that they should call Thrasher if they ever have a need for this type of service. Not only did you do a great job, but you were the low bidder. Thank you again for the great job and feel free to use me as a reference.
We had a very cold crawl space and wanted it insulated. We chose Thasher and we would recommend them-we received Excellent Service!
I selected Thrasher due to pricing from previous projects that Thrasher had completed for me. Everyone that I dealt with from the estimation office to the crew was very professional and prompt with everything. The crew called ahead, showed up on time and was in and out. Everyone at Thrasher did just as they had promised and things went extremely smooth. THANKS to all at Thrasher!
I had Thrasher install a sump pump system in my basement a year ago so I knew I would use Thrasher again for Basement Finishing. I have worked with several companies and contractors over several years of updating and remodeling my house and Thrasher is by far the best, most professional, most courteous, and cleanest company I have ever work with!
Your representatives presentation was great, but the book you sent in advance is what I really found helpful. You products were the best I could find. Overall it was an excellent job. I wish other contractors would follow your approach.
I just wanted to say again, thanks for fixing our basement. Not a drop of water after the two rains. I can’t believe it worked so well. I would do a commercial and have them telling friends about my DRY basement. Thanks again for all your hard work!
We saw TV advertising and also saw the booth at the Atlantic Home show. Work was done in a timely manner and project in basement garage was completed in 3-4 hours. Installed I beam support to provide improved weight bearing. By installing beam with two support posts enough lift torque was made which eliminated cracks in our dining room wall and ceiling. The plastic drop cloths kept our garage from getting dusty and the workmen cleaned up the area very well.
We had some shifting of basement blocks and it was recommended I contact Thrasher. They have a good reputation. The workers were efficient and neat. You could hardly tell they were there. Everything was cleaned up quite well. The anchors are guaranteed so the wall will not continue to move in.
I purchased a dehumidifier (Sani-Dry) from your company. I have a lot of allergy and sinus problems and was told that it would help alleviate some of the health issues I have.
I asked for advice on behalf of Habitat for Humanity several years ago. The reception and information (even though it wasn’t going to involve any money) was very helpful. I decided that you were a great company! I also checked BBB rating.
Our neighbors used Thrasher and were pleased with the work. We also liked the many good testimonials on the website.
Our foundation needed to be raised 1 3/4″. The work was done in a timely manner, showed up when they said and finished earlier than planned even with the added time of having to get more push pier pipe. It all worked out as planned.
The anchors were placed quickly yet with attention to detail. I was very pleased with the job.
We had done part of the basement before with the basement system and have been very happy with it. So, we decided to do it in another place that was leaking.
We were very impressed with both crews (waterproofing and anchors). They were friendly and did the job very efficiently and clean.
Our basement was in a very poor condition. Our home is 80 years old and at the top of a hill, and water started seeping in years ago. We had a system installed by another company that never worked well. We tried Thrasher. Excellent and efficient service. From the firm representative to the crew chief who explained the job to us thoroughly. We appreciated their courtesy and friendliness and felt we were in good hands.
From the time we contacted your company-because our floors were bouncy and we were concered of the long term stability-until the job was completed, everyone stayed in touch, did what they said they would do, and completed the work satisfactorily.
Your web site and booklet were very useful and interesting. They both inspire confidence. The computer display with prices by item made you feel like everyone gets the same deal. It made pricing seem level. I will schedule the work within a few months.
We selected Thrasher due to advertisments on TV and also saw them at Home shows. We knew that they had the best solution to our home’s retaining wall problems.
We chose Thrasher because we have a crawlspace that needed insulated and sealed. I was not home at the time the work was done but looking at it afterwards I was pleased with the work that was done. The crawl space looks clean, sealed and no longer has that strong musty order and it is insulated.
The initial contact I had was a call to set up an estimate and that and also the follow up calls were all helpful, very professional and never a nuisance. The rep was on time in spite of having to navigate around the flooded areas. The estimate was to close to what I thought and the rep gave us an accurate assessment of the situation. We are trying to sell our house and if we have the project done for a prospective buyer or need to do it in order to sell it we will have Thrasher do the project. We have the utmost confidence and have seen their work over the years.
I have never seen 3 workers who knew every move each was going to make and not a one was idle at any moment. It went smooth and professional and was finished far faster than I imagined. It’s no wonder you are so busy.
The church basement had wall damage due to water. We have received the installation of the wall anchors and also the water/sump protection. We are totally satisfied with both crews performance. Their knowledge and work were impressive.
I had basement walls that were bowing and moving in at the bottom, was concerned about further movement. Saw an ad on TV and the anchor system looked like a good way to repair it. The salesperson who came out was knowlegdable about the problem and the solution. The workers were friendly and did a good job as it looks like a lot of hard work. They went the extra mile to do everything right.
I was pleased with the service and friendly way your employees dealt with us. They were outstanding workers and moved the entire time they were on the job. Thank You!
Thrasher was very easy to work with and everyone that I did work with was extremely helpful and very courteous. I was extremely impressed with their thoroughness and how pleasant they were. I was very impressed with how careful and clean the crew was and how well done the work was done. We liked the convenience of not having to tear up our yard, and not having to move the air conditioner or power lines. I will definately recommend Thrasher.
Thrasher is a very reputable company. The have many great reviews and are listed with the Better Business Bureau.
It is difficult to really put into words how satisfied I am with your company and products. Until you have mopped and bailed water all night, then gone to work and rushed home at break to keep up with the mess, you cannot realize the relief one feels after having your pumps installed. Thank you! Thank you! Thank you! Every one of your employees that I have met has been most kind, professional, and great at their work. Keep up the great job.
We selected Thrasher because they sounded like a reliable company to fix the problem, and we liked the 35 year guarantee. The crew was done in about four hours and knew what to do. The crew leader explained what they were going to do, and when the job was finished, showed me exactly what they had done. I think you have excellent employees who are very well trained in what to do. The crew cleaned up the mess very well, and covered everything with plastic.
I have a friend that had used Thrasher, and also did some research and determined that Thrasher was one of the best out there in what they do. Before the work on my home was even done, I had already recommended Thrasher to a couple people, and both are getting mitigation systems put in their homes from Thrasher. I would recommend Thrasher to anyone that needs Waterproofing, encapsulation, or mitigation done on their homes. The entire Eastern half of Nebraska could use your services!
Our family had received service from you in the past and was very satisfied with your company. Everyone was very professional. They kept us well informed about what they were doing and if they needed to change the plans. They covered up our belongings in the basement so they would not get dusty and they put down drop cloths to protect our carpet. Very friendly crew!
We had seen lots of ads on TV and I wanted to get my crawl space under the addition finished and sealed better. All Thrasher employees were very professional and personable. They were fast and efficient and didn t leave behind a mess!
I saw Thrasher s ads on TV, and checked with local contractors and the Better Business Bureau. They were highly recommended as having the most expertise in the business. I had calls from several people in the office at different times and always knew exactly who was going to be coming to my house and when. They explained the process they would be using and gave me good brochures on the process and the company. They were successful in raising the slab, but they made sure I knew they might just be able to stabilize it.
We had seen Thrasher at the builder s show in Columbus, NE and decided to have them have a look. From there we came to the conclusion to have them fix the basement.
We called once before for a basement evaluation and were pleased with the experience. We appreciated the &ldquo no pressure&rdquo experience from the beginning. While we considered a dehumidifier, it remained available to us even if we decided &ldquo last minute&rdquo (which we did) to purchase one. We were very pleased with the punctual arrival of each part of the team. They were respectful of our property and worked very efficiently.
We have a crawl space and have been concerned about the dirt floor for sometime. It also had a musty smell at times. To me it was just a dark place I didn t want to go into. Our furnace is located down there. It is so much brighter now with the white covering on the floor and walls. We were very pleased with Eric and Justin and the work they did. They were very polite, professional, and helpful.
Thrasher was referred to me several years ago when I needed a sump pump. The company has a good reputation and I have never had any complaints regarding their work, so I stuck with them. Thrasher and their team provided quality workmanship, pleasant employees, minimal disruption, excellent explanation of work to be done and why, dependability, and they left the place clean!
Two of our walls were starting to crack and bow out. The men who did the work were very thorough and cleaned up the yard and house completely.
About 10 years ago, we began to notice problems with our foundation and settling of the house. This was evidenced by elongated cracks in the ceilings and walls, foundation walls, and in the cement floor of our lower-level room. The problems had been worsening over the years. The initial and ongoing clear, direct communication was great. Very friendly, and efficient staff. The workers were very attentive to minimizing damage to our lawn, landscaping and retaining walls. The clean up was excellent.
I am a contractor and my customers had recommended Thrasher. Your employees were polite and professional. They did the job in a timely and clean manner. The product works as well as the service, and has been worth the money.
I had seen Thrasher’s advertisements on TV and decided to get an estimate on a water system. They checked my system every year and checked the walls as well. The service technician found that my walls were bowing. Thrasher installed a wall anchor system. My house had a wall support system installed before I bought it, and it is nowhere near as good as the one Thrasher installed. Thrasher stands behind their broducts. They have great people that are friendly and clean up before they leave. I have been pleased with all the work done to my house. I would choose Thrasher again if I had too.
PolyLEVEL was an all day effort by field and office personnel. Everyone was professional and kept me informed.
We had mildew in our crawl space. Our experience with Thrasher has been nothing but a good one.
We would like to extend to a huge “Thank You” for selecting our home to be one of your test projects for your newest product to lift our slanting concrete sidewalks. You and your team were excellent in explaining how the process works from beginning to end. We are so pleased with the finished results and will highly recommend your company to anyone we hear that might be dealing with the same problem we were having. You were all so professional and courteous! What an exciting adventure this is going to be for your company to show off this amazing new product. Again, please accept our most sincerest gratitude and thanks for choosing us and on a job well done.
One of the reasons we decided to have all the work done by Thrasher is that we knew the work would be completed and guaranteed. We could have gone with other companies to do bits and pieces, but that would have taken a long time. Since we went with Thrasher for all of it, we only had one company and knew that when they were finished with what we are having done, our basement will look complete. Only the sump-pump, Sani-dry and waterguard are installed, but what a difference in the smell of our house since the Sani-dry was installed, I love it. In a few weeks, the new wall restoration and floor will be put in. I am looking forward to having a more pleasant environment in our basement. Instead of calling the basement the man-cave, it will be “our cave” since I won’t be afraid of going down there any more.
Thrasher had previously provided excellent service and left us with a great experience. When we had a problem at our rental property, we went right to Thrasher for the fix.
We used Thrasher because we needed waterproofing. Thrasher’s sales person stayed in touch, while the other contractor did not return his revised estimate that he had promised. We had used Thrasher in our old home and had no complaints, plus other people spoke highly of Thrasher.
We decided on Thrasher because we couldn t find a solution to fix our basement and wanted a guaranteed fix for it. When Thrasher came, they were tidy and everything looked good when the job was done.
Thrasher installed a Rockwell/egress window for me last week. The install crew was on time and did their work within the time they advised it would take. The few unknown issues they ran into during the install were addressed and resolved without any delays. I am very happy with the final result and would recommend Thrasher to anyone.
Perfect timing You finished the job and it POURED afterward, no water in the basement! LOVE IT! You have some of the hardest working crews I have seen. Awesome guys.
After researching Thrasher on the internet, it appeared Thrasher had the most economical solutions to my problem. I was given highly profesional service in every aspect of the procedure. From estimating, communication and throughout the execution of the procedure. It was all very assuring.
Cracks in our drywall where addition was put on the house and uneven cement slabs on driveway and back porch area as well as steps pulling away from house are what led us to choose Thrasher to fix the issues. The consulation was educational on how the work would be done and why it should be done the “Thrasher” way! He inspected the entire house and gave an honest opinion on what work should be done, what to watch and what didn’t need to be done. Also, both of the work crews were friendly, informative, called and let us know when to expect them.
I choose Thrasher because I saw ads on Tv and when I asked around three friends had had good experiences. The workmen were very pleasant and the clean up was excellent.
Both the piers crew and anchor crew did a good job. They were fast and explained work as it happened. I am VERY satisfied. The crews were courteous and easy to work with. Everyone was helpful and good to work with.
Thrasher was the only company willing to work on our home. They were the most knowledgeable and the most professional individuals. Definitely the nicest people I have ever done business with!
Thrasher were recommended to me by my contractor who found the moisture problem in my basement when some flooring was removed. He had a family member who had Thrasher do some work and was please with the results. The Thrasher team worked very hard. They we pleasant and very efficient in getting the work done. In fact they were much faster than I anticipated. They also performed excellent work.
The biggest reason I used Thrasher was because you were willing to schedule my work soon (pre-winter) as opposed to have to wait 2-3 months. I was very impressed with the quality of work. Both sales representatives and the crews supervisor took the time needed to make appropriate decions.
Thrasher was recommended by a local contractor when my foundation was shifting. The crew was awesome! Very professional! Jason really knew what he was doing, and we are pleased with the outcome. These guys worked harder than I have ever seen.
Our home had developed a steep creep. We have seen Thrashers local commercials and were prompted to call. Everyone we worked with was friendly and very knowledgeable.
We choose to use Thrasher because of the quality of work, referrals and guarantee. We had an amazing experience. Jose and his crew were very friendly and informative.
I did quite a bit of research prior to my initial contact with Thrasher. The Triple Safe was without a doubt, the best on the market! We have had ours for apx. 3 years now, Thrasher has been servicing it annually. We recently purchased the Sani Dry system in addition to having some concrete work performed. We trust your products, your employees and your company.
We had some water getting into our small storm shelter room, and we have bad allergies, so we had a Sani-Dry installed.
We had cracks in the basement block walls. Thrasher had a quick and painless fix to the problem. Nowhere near as bad as we were expecting!
Lifting the footing of my attached building was one of the smoothest operations that I have seen. All personnel worked in sync. There were no wasted motions and everything went perfectly. The crew used plastic sheets to make sure dirt wouldn’t get anywhere. Thrasher installed 9 piers and lifted the building and were off the site in 1 1/2 days.
We have a 5 stall garage that was bowing in, and had used Thrasher for the house many years ago. Because of this past experience, we wanted them to look at the garage. Thrasher beat the price from another quote we had gotten and the warranty was better. The inside and outside was as clean as before they started.
The mitigation system installation team was friendly, courteous, and efficient. They made sure I knew what they’d be doing. They worked quickly and showed me what was done when they were finished.
We had originally been recommended Thrasher to fix our problems, and we had seen the online reviews. From our first phone call to inquire about services, to the consultation, to the installation, the service was seamless and very professional. Everything was so easy to schedule, and the process was explained thoroughly. The day the work was done, we were so impressed with the quality of the work, and how efficiently the work was done. When I came home from work I couldn’t even tell they’d been here! We had independent contractors here remodel
Very good. Really nice to deal with and appears to have done a very good job. We have no complaints about anything or anyone. We will recommend your company. Keep up the quality work.
Worked so well with both myself and my mom and did an excellent clean well planned project. With living out of town I appreciated keeping me in the loop throughout the other project.
I would like to commend the crew that worked on our basement. I have never seen such hard workers and so polite. What a joy to see there are still workers in our society!
Communication with the Thrasher Team was excellent which I really appreciated!! I also appreciated getting the work done in a timely manner. All of the workmen on site were professional and were always working.
The representative who came out to do our evaluation was friendly informative. He knew what our problem was and pointed out areas we needed to keep an eye on. The crew who came to do the actual work was also very friendly. They were fast and efficient.
We were pleased with the crawlspace after the barrier was put down. We are also pleased with the finished look of the basement after the wall coverings were put up. I feel relieved that we have the SaniDry.
Everyone was prompt and very considerate of our time. The crew worked hard and never seemed to take a break. They were happy to show me what they were doing and explained everything. The crew chief was knowledgeable. The whole experience, from my initial phone calls to estimate to wrap-up, was all done in a very professional manner. We feel comfortable that the problem has been addressed.
Thrasher’ employees were efficient, communicated with each other and me, and completed the job in a timely fashion.
We selected Thrasher because they have performed past work on our foundation. They do outstanding work and do excellent annual check ups and plate adjustments.
We feel good about the service people who monitor our system for us and also any of the work people who have come to do the additional work that we have needed for our basement.
Due to a slab on grade that was sinking, we called Thrasher. The guys were all very knowledgeable and the crew did a great job!
I will definately recommend Thrasher! Due to severe cracking in the basement walls I wanted to contact someone with a good reputation to give my an estimate and also answers to my questions. I was completely amazed at the three men that did the work at my house. I could not believe the amount of work they accomplished in just 3 days. They worked constantly and were very courteous when I had a question. The worked in unison as a well oiled machine. And-I could not believe the clean up job they did. I also especially like the 25 year quarantee.
I was very pleased with how well they explained the process and the end result. They were very nice to work with, considerate and paid attention to detail. Did a good job at cleaning up. I am amazed at how good the area looked when they finished. I would not hesitate to recommend you to my friends and neighbors. Thanks for a good job.
I selected Thrasher basement because of their experience, reputation for good work, I know some of their employees, and the clincher was how customer focused the compnay is. The crew foreman, Jason, was very customer oriented, communicative, professional and personable. The crew was also very professional, the work was done quickly, the worksite was confined and neat as possible. I do tell people the cost of the work seems high but the value is there. I will definitely recommend Thrasher for foundation work.
We had rain water entering our storage room so we called Thrasher. We were pleased with everything they did to get this job done. We will refer Thrasher!
Very good service, fast, did everything they said they would, cleaned up well. Saw your TV ad, plus a friend said good things about your company.
The entire Thrasher crew was professional, extremely timely, always polite and informative. We chose Thrasher due to the name and reputation. Also, with installing egress windows, we wanted someone who knew basements and had experience with installation of this system. The work done was excellent!
I am a repeat customer, Thrasher had previously installed anchors on our north wall. My crew leader, Fausto, was courteous, considerate careful. I expressed my gratitude to the lady in customer service!
Everything was very clean and neat. Thank you! I appreciate that the workmen were able to explain things to us in several different ways. That showed me that they really understood the work that they were doing.
Job professionally done. Looks good. Work explained very well. Explained how the job would work prior to start, during the job and after. Very good job making the customer feel comfortable and understand what would be happening.
Very professional polite workers. All would answer my questions thoroughly. The workers did quality work. Great quality work. I am very pleased with the whole experience.
We have had the Flexispan repair and 2 super sumps installed. I think they did a great job on both. Easy to work with and kept the job site clean.
Very happy with the measures that the crew took to try to keep our home clean and explained everything, warranty, service. Thank you. Very nice and courteous, explained everything they were doing, cleaned up their mess and put up plastic to prevent mess. Very pleased. Very friendly staff, helped us with issues we were having.
Very organized, very skilled and good communication. Could not have asked for anything better. Have not had any water in my basement since you left. We have had 2 rains and the basement is dry.
Amazing in the approach of explaing to us what they were doing, so thankful for their level of knowledge.We greatly appreciated the respect of the workers in the way they communicated what they would be doing and the way they left the job site tidy and clean each day.
The job site was a lot cleaner after than I had it before. Thank you everyone for your help in making my house a drier place. The men were very efficient and professional. When we had questions they were courteous. Thanks for your service.
The crew was all very helpful they answered questions that we had explained what they needed to do. Cleaned up after the job. They couldnt have been better. They would let us know when they would be here. So considerate of the problems that came up and worked very hard to come up with solutions. Everyone was very nice to work with. Very understanding and helpful.
They did a great job! They are very professional and they checked with me about any changes that they had to make. If we ever have any more problems I will give you a call.
The overseer and his crew were very friendly and explained what they were doing.Got to work and got the job done.The people were so helpful and courteous. They went out of their way to help us and keep us informed. They explained the process well.
Not used to contractors doing what they say. Good job. They did excellent work. It was a pleasure working around them. Every part of your company did what they said they would do and at the time they said it would be done.
I am very satisfied with work that was done! I was very impressed with their work and their manners. They did not waste any time, they worked all of the time. We had some rain last night and I went down to the basement at midnight to check it – NO WATER!
I was concerned the estimate would come in sky high. I was pleasantly surprised at how affordable it was. I also like that all options were broken out. They were on time, polite and explained everything they were doing. Your people were all very polite and appropriately amusing.
They were very professional and polite. They worked the whole time and didn’t stand around eating up time. Very satisfied and happy that I no longer have to worry about the basement walls caving in.
Installed inside water proofing system. Dug trench in basement and installed drainage rock, and pipe to run to sump pump preventing basement leakage. Arrived on time, it was a messy project since they drilled concrete but they cleaned the mess up completely. The work was quality and we have had no water issues since that time.
Your guys came in and completed the job in less than 8 hours. Was very impressed with the job they did. They were outstanding! Explained everything they were doing and cleaned their mess up. You would never know they were there. This company has outstanding employees. Very helpful and very friendly. I would recommend everyone to give them a call. You will be glad you did.
The system works well. I’m convinced the foundation is stable and well supported. Friendly and professional. They worked well as a team.
I selected Thrasher based on their reputation. I had heard of the company. Also, the customer reviews. I was impressed with the initial estimate meeting. The representative was here when he said he would be, was informative and actually scheduled the repair appointment at that time. I appreciated the confirmation calls and the neat job the contractors did. I also appreciated the timely manner in which all of this was done, start to finish.
I researched basement companies for two years. And, Thrasher has a reputation of thorough workmanship and attention to detail. I value these qualities. The gentlemen installed the flooring by day’s end. I was very pleased with their professionalism.
We chose Thrasher to help get our house ready to sell and eliminate the water problems. My family didn’t think we could afford your services but we’re very pleased with your price! I’m glad I checked our your internet site.
Thrasher advertises a lot in this area and knew the proper way to fix the problem I was having. I also talked to several people who had Thrashers work in their homes and they were very satisfied with the work. The workers that came to our house were very nice. They knew just what to do and worked very fast and finished everything very well and also cleaned up well.
I selected Thrasher based on their good reputation and excellent customer service. I was pleased with the courteous treatment and professionalism of everyone at Thrasher, from the person who answered the phone to the installers!
My Sales Representative was AWESOME! The foreman and his crew were great! I will continue to tell people about the great service that Thrasher provided. I was very satisfied. Your employees give GREAT customer service!
I selected Thrasher because a tree fell during a storm and pushed my basement wall in. My insurance company recommended you. Everyone from your company was very polite and helpful. Besides the anchor plates on the wall and the smell from the drilling, I would have never known anything was done. No messes inside or out!
I selected Thrasher because I heard they were one of the best. They were fast and seem to have done a great job. In addition, they were courteous and on time.
We needed to do something about water in our basement after hard rains. I contacted local people to see if they did this kind of work and no one did. I did a Google search and found Thrasher’s. We were extremely pleased with the individuals from your company. From the first person I spoke to on the phone, to Cole, who came out and did an analysis of the work to be completed, to the workers that completed the work. All were very friendly, personable and professional.
“It is with great pleasure that I write to commend you for your excellent product and even more professional people. The world would be a much better place if everything worked as well as Thrasher…Your representative was courteous and pleasant. He took great care to explain in detail what I needed how long it was going to take and what it would cost. He was respectful of my time and flexible in scheduling our appointments…I would like to reiterate that everyone with whom I have come in contact: from the receptionist on the phone to the crew foreman was an excellent ambassador for Thrasher. Combining that with an excellent product, you have a sure-fire prescription for success.”
The salesperson gave an “outstanding presentation and was professional, courteous and helpful.” The entire process was “outstanding from beginning to finish. Thank you for your help. Your great service is most appreciated.”
Please thank all of the guys for their kindness and professional treatment. It was great meeting everyone but hope we don’t need your services in the future but should we have any similar problems we will certainly be calling you and referring others to you.
The guys did a great job what we thought would take at least two days to complete only took them one day they left everything clean, in order and managed to not leave any marks on our finished walls
Everyone was professional, thorough, prompt and spent whatever time was required to answer questions. I was amazed at how clean the basement was after seeing all the dust and hearing all the noise. The steps taken to protect the non-work areas are really effective.
I was really satisfied with the way they left our yard and their cleanup. We’re amazed at the procedure and how it can cure our problem without the mess and time. We’d recommend Thrasher to anyone that asks.
We would like to let you know how satisfied we are with our experience with Thrasher. We were completely impressed with all Thrasher employees that we have had the priveledge to work with. They all acted like true professionals and demonstrated pride in their work. Your sales representative thoroughly explained our options, and your crew left us feeling confident and comfortable throughout the installation process. The workers respected our property and went above and beyond what we expected. You can add us to your list of satisfied customers!!
The job was done in a very professional manner. The men worked well together and got the job done in a very timely manner. The salesman was able to show me exactly what the problem was and what could be done about it.
Hands down, you have taken care of you rclients very well. You were highly recommended by other people in our area that you have serviced. We would highly recommend your company to other who may need your services. Within a couple of days of installation we had over 5 inches of rain and not a drop entered our home. For anyone who has experienced water in their basement this was a great feeling and assurance that the problem has been taken care of.
Thrasher takes pride in their work, and has quality products. With Thrasher it’s nice to know you guys can fix the problem and make it look good and new again. I’m glad I had you fix my problems, and I know I don’t have to worry about water any more.
Your representative was very knowledgeable, he answered all of my questions. You have a great reputation, you’ve been in business a long time, and your presentation made you and easy choice. Thank you for being honest with no hard sell. Your crew asked for my input which I really appreciated.
I have every confidence in the procedure, from sales to crew cleaning up. The thoroughness of the investigation of the problem, and no scare tactics lead me to choose Thrasher. Closing the cracks was kind of like magic.
This is the second time I have had work done by Thrasher. You have cost effective solutions without tearing everything up. Your work is excellent, as is the clean up- never know they were here! Very Courteous and timely. Excellent service in scheduling as well. Thank you!
Thrasher went above and beyond. Clean-up was much better than we expected. Everything about this experience was great. The crew was courteous and finished the job much faster than expected. The crawlspace looks great now and we no longer get sick because of it!!
Customer service is very important to me and it was exhibited at all levels. A solution to my problem was presented, and I was not sold something I did not need. I am happy we chose Thrasher. The service was excellent and the price was fair.
Your team was excellent- very professional. Talking to some friends that had used other companies and were not satisfied lead us to choose Thrasher. The crew was courteous and even had a sense of humor.
We had friends refer us to Thrasher after we had another company do part of the lower level and we weren’t happy with them. You salesman was professional and gave us an informative presentation. We are more than satisfied.
We selected your company because you did an excellent job of explaining the process, were very knowledgable, and you had the best price!! I was actually surprised because normally a company comes in, does its job, collects the money, and leaves- Period! Not your people. They cleaned up and were very great guys to work with. We will recommend you to others.
Excellent from the time of my first call to completion of the inspection, I was very impressed with the professionalism of the experience. I beleive the service is fairyly priced and is worth the investment. I would highly recommend Thrasher to any friends or relatives who have basement issues.
Your installation team leader was very professional. He did a great job of explaining the process. The workmanship was excellent and the team was very efficient.
The job was done in a timely manner and everything was cleaned up afterward. The workmen where very organized and efficient. We appreciated the many calls the office staff made to keep us updated on the schedule due to the weather conditions.
Recommended by my remodeling contractor. The men who anchored the walls knew what they were doing and did a satisfactory job. They also explained what to do if I wanted to restore the walls to the vertical, but explained that the walls are secure even if I chose not to do that. Also, the men who installed the drainage system were very efficient. You can be sure that if I hear of anyone needing services like this in my area I will tell them about you folks.
Very thorough and friendly. Answered all our questions and we actually understood their answers.They worked quickly and well as a team. We were very impressed with everyone’s professionalism. Plus the crew never wasted any time.
Everyone was very courteous and friendly. I appreciated the rep’s call before his arrival and also the materials sent before the appointment were helpful. I am planning on having the work done by Thrasher.
My sales rep answered all my questions and concerns, explained every option and gave us his input on a solution, he was Great! I was pleased with the way I was treated on the phone and by the inspector. I will call Thrasher again and will recommend you to everyone. THANK YOU!!
Your crew is a well-tuned machine! They know their job and do it in a friendly, well-timely manner. Very professional. Would certainly recommend Thrasher to our friends that have any water problems in their basement.
Everything was done professionally. Your representative was more than knowledgeable and personal. She was a pleasure to talk with and it says alot for a company to have representatives like that. Thoroughly pleased with my experience. Looking forward to doing business with Thrasher.
Our basement was a disaster! We had Thrashers come and give us an estimate and we’re extremely pleased with their customer support and attention to our needs. Amazing job over all! From the quoting stage, the pre-installation stage, to the completion-everything was fantastic!
Excellent experience with your company. Thanks for providing me information about the company and my sales rep ahead of time. Cole (sales rep) was very professional. He was not high pressure and had the experience and knowledge to assess my situation. He spent an adequate amount of time to explain to me the problem, solution and future problems if it is not fixed.
We had basement walls that were cracking and we saw an ad on TV. The service we received was very professional and the crew was also very professional and knew what they were doing.
Appreciate the way I was informed of what and why the work was done the way they were doing it and they did the work every day even with the obstacles in their path.
I was amazed how they restored the yard as it was. You couldn’t tell anything had been disturbed.They were kind, courteous, and had good workmanship and knowledge of what their job was.
I selected Thrasher due to the reasonable bid I received. The crew was professional and used a tarp for walking. Explained everything to satisfaction.
I selected Thrasher because I had tried absolutely everything and nothing worked. I decided to quit the frustration and ‘nickels and dimes’ for good! The professionalism and follow through are phenomenal. From my first call to project completion, I was informed, remembered and considered!
“I just wanted to let you know how impressed I was with the work of the team that came to our house. They were professional, courteous, hard-working and did a wonderful job. I have already recommended your company to three of my friends – thanks for everything.”
The installation crew was great! Thank you for your patience and understanding. You explained things very well. I was very impressed! The crew was very respectful of our belongings and they did a great job of keeping dust and debris away.
Thrasher’s professionalism is unmatched. Your inspectors, installers and follow-up are impeccable. The quality and efficiency of the work completed is unmatched by anyone in the construction/service industry. Thanks for your attention to details!
Thrasher had done work for us before, and has been very easy to work with. The work they did was done quickly and professionally.
Was very pleased with the workmanship and professional attitude of the salesman and the crew that completed the job. The installers completed the job in the time frame and cleaned up the job site very well. Great experience from start to finish!
This has been a great experience. Everyone involved has done what they said, and it has all been done on time and cleaned up after. Thanks for the great experience!
I chose Thrasher because of our previous experience with them. I have been very pleased with the product and service they offer.
I was aware of the very good work that Thrasher does through my friends. They delivered on everything they promised. They were prompt and completed the job quickly.
I have seen Thrasher s advertising. I thought everything went well, and the job was done in a prompt and professional manner.
Thrasher’s specialist helped diagnose the problem and offered a much simpler and cheaper solution. I felt like Thrasher Basement really cared about us rather than just trying to make a sale. At the first sign of trouble, I will call you and recommend to all.
We selected Thrasher based upon their good reputation. The installers did a great job – the foreman clearly talked through all of the steps and issues.
I am very satisfied with Thrasher Basement. The technicians were very good and addressed my concerns.
Job was done in a timely fashion, they arrived to start when they said, and were neat and cleaned up after the job was completed.
The crew sent to do my basement wall stablization was very professional. They were careful to protect my home and cleaned up after the job. They did a good job. I will not hesitate to recommend your company if I find someone in need.
I could not be more pleased with the crew and the work they did. They were very professional. They kept us informed as they worked, did very neat work and cleaned up very well. We could not have asked for more.
The crew was very efficient, fast, knowledgeable, capable. They put plastic over everything, and, covered the floors they would be walking on. Everyone had their job to do and they did it. No one ever stood around waiting to see what to do next.
I was very impressed with the representative. He knew immediately the cause of my problem and told me how to solve it. If in the future I would need the services your company provides, I would definately contact you. I would also recommend your services to others. I appreciate the honesty with the solution to my problem. Thank You.
Everything from the initial contact to installation was professional and complete. Not only the salesman, but the crew they were on time, explained everything to my satisfation. The crew completed the job as indicated, and cleaned up after themselves. I was very happy with everything. I will definitely recommend Thrasher.
Thrasher had done previous projects at our place that had left me very satisfied with their workmanship and professionalism. I’ve had three projects completed now and would definitely recommend Thrasher.
I had previously had Thrasher work done at my house. If someone was to ask me for a recommendation, I would recommend Thrasher, especially after this last work at my house. The crew was excellent and Tom explained everything very well to me.
We went with Thrasher because of their good reputation, they were recommended by friends, and had seen them on TV. The foreman was very courteous and considerate and the work was done in a timely manner.
Guys worked hard despite the heat. They were very conscientious and polite. Dave and the site crew were very helpful in explaining everything to me. Top Notch.
I was impressed with the your representatives did the initial day visit, the thoroughness of their analysis, and their presentation.
We went with Thrasher after seeing the TV commercials and hearing from others. We also checked out the testimonials online before we committed. Because of the excellent job both crews did for our basement, we would certainly tell others to go with Thrasher if they ever need any work that Thrasher provides.
Came on time, stayed on task while keeping me informed about their progress. The end result exceeded my expectations. Very professional. They did an excellent job all the way through to the cleanup at the end.
I was impressed with the great sales person, great touch-points throughout the process, and the expert installation. They also did an amazing clean up job!! I would absolutely tell people to use Thrasher.
Our foundation work was completed a day ahead of schedule with a minimum amount of disruption to our routine.The gentleman were very friendly, easy going and approachable. They were respectful of our home and made sure to provide us with an understanding of how the work was completed.
We were pleased with how remarkably well the crew cleaned up, dispite how messy the job was. I really like the outside drainage system, and the foreman was very polite and respectful and willing to please.
Thrasher had previously done work in our basement before and they had done excellent work, so we went with them the next time we needed their services.
Thank you for coming in, doing the job in the high quality we expected, and leaving our yard with zero construction debris or damage. The workers were pleasant and respected the plants in my yard.
The whole process was explained in detail and in advance. Nothing was done without explaining each step as the job progressed. The installers were exceptionally courteous and neat. I have never seen a better cleanup. My son will be moving in a month he and I will have a discussion about your services before he moves in.
We are extremely satisfied with the work done by your crew. They did the work in a timely and efficient time frame. They were pleasant to work with and left everything as neat and clean as could be expected from such a messy job.
We ha heard about Thrasher before and wanted to have you look at our problem. The gentleman who came out was very knowledgeable and had our interest always in mind. No high pressure in trying to get us to go with something we didn t need. He and the installation team were great.
A good friend had their basement done by Thrasher and was very pleased. We have battled water over the years and just decided to get it done. The man that came to our house to explain it was excellent. He was very knowledgeable and explained it very well to us. If it ever comes up in a conversation, we will certainly tell people about our experience with Thrasher!
The crew that came out did a very good and professional job. They started promptly and finished quickly. The crew cleaned everything up when they were done. Looks great!!
There were lots of good online references for Thrasher, and a friend recomended them. We were pleased with the work and customer service was outstanding.
I had previously used Thrasher on a property, and was very pleased. Everything went as planned. The crew I had was very easy to work with. They were very clean on the job, picked up after the job and put everything back the way it was when they started even repairing the sprinklers. Job well done!!!
We needed help with our foundation and information on how to fix the problem. Jason and the crew were awesome. The work was done quickly and we are very pleased with the results.
We have only heard good things about Thrasher, and their reputation led us to their services. We wanted to use someone we knew would do the job right.
We chose Thrasher because they are very well known, have a good reputation, and have been in business for a long time. They get the job done right, and I haven’t heard anything bad about the company or their services. The job was well worth it, especially since they did it all in one day.
We chose Thrasher because of the TV advertisements. The workers were knowledgeable about what they were doing.
Thrasher had a great word of mouth reputation. The workers worked hard, fast, and were easy to talk to. A job well done.
A neighbor told us to go with Thrasher. The team was coureous and very professional. They did a great clean up job and have done the task very well.
We had a crack in our foundation that Thrasher fixed for us. Thrasher had the solution to the problem, and the work was done quickly.
I had a great experience with Thrasher. The team leader was very helpful and courteous with any questions I had along the way. All of the employees were very hard working and professional. Thrasher arrived exactly on time and got the job done right. Everything looks great. I would definitely recommend Thrasher Basement to others
Many of the church board members had chosen Thrasher for a sollution to their problems. As always, Thrasher did everything in a professional way and right on time. The job area was cleaned up very well.
The men were very kind, answered questions, cleaned up after themselves and worked very hard. Talked with the office staff a couple of times, very kind.
Could not tell they did any work because they cleaned up so well and put the soil back as good as they found it. Polite.
The crew did an amazing job! They worked hard and at the same time were social and friendly. Made us want the job to take longer. Would like to thank the men for an amazing job.
They worked steady and were very efficient. They also did a great job with clean up and explaining everything before they left. You are lucky to have such good help.
Great! After they were done with the job I couldnt even tell they had been here. They were very informative and answered my questions to the fullest
They did a fantastic job putting my yard back together and were very nice and did a great job checking on all things and explaining the process.
Thrasher has the type of system I needed to stop my walls from falling in. If there is an issue, they will work with you until you are satisfied.
The person who came out to give an estimate was extremely knowledgeable and personable. The crews who did the work were very courteous hard workers who were conscientiousness about getting the job done quickly and properly. Very professional Job!
The three guys who worked on our home were awesome workers. It is hard to believe they got that much done in two days. Everything cleaned up nicely when they were finished. I am very impressed with the crew.
I was impressed with the professionalism of the project from beginning to end. Providing personal information regarding those who will be coming to my home is an excellent idea. The education materials were also very helpful. The work crew worked very hard and very also very professional.
We were led to work with Thrasher because of their general reputation, experience and the recommendations from neighbors. It is very refreshing to have a home improvement company perform work for the price quoted and promised.
We were led to Thrasher because of their no cost estimate and their professionalism. We were very impressed with the work crew. They kept us informed and answered our questions. Overall, we are impressed with the sales, service and work of Thrasher.
I was very impressed, you were good at your work polite and personal throughout the entire process.
We were led to Thrasher after noticing some cracks in our wall and in the finished part of our basement. A short area has tape at the top of the wall that was beginning to pull away.
Since the job was completed only two days ago it is hard to if all problems were corrected however, I have no reason to think problems will show up. We were very pleased with Jim H. and his crew. They were prompt and very professional. Jim kept us advised of the status of the project and a regular basis.
Very professional work. The crew was knowledgeble, friendly, courteous, professional and hardworking. Great job!
They did a real good job. Everything went well. They cleaned up good also. Everything was done in a professional manner and very informative in what to do. Everything was efficient. We are very pleased.
Crew worked quickly and were very courteous. Work performed was exactly as promised. All were friendly and patient when I’d interrupt them to ask a question. Appreciated them going about their work with little inconvenience to us. Very happy with your services and have recommended your company. If I ever need waterproofing done in the future you guys will be the only ones I call.
This was the front of the house where work was done. The lawn looks just like it did before the work. Hard workers. Kept after it from start to finish. Did a great job.
The two workmen that came out were very professional and easy to work with. We appreciate them taking the time to answer questions and showing us the process.
Workers left everything neat and clean. Fast workers, knew what to do. Office staff very helpful and friendly.
Everything was explained well and the guys who did the work were very nice and explained everything on the job site while they were there.
Appreciated being informed and updated of steps of work being done and explained. I appreciated very much that my landscaping rocks were moved and then put back in place.
Fantastic job. Very pleased with everything that was done. Everyone was great to work with. Thank you so much for the care, effort and energy you put into this job.
Workman were very polite and clean up was done so good we couldn’t tell they had been there. Very pleasant, explained everything very well, easy to understand. Thanks for making this a very pleasurable experience.
Arrived on time for appointment to perform the service. They made sure to go over each area of repair with me to ensure I was satisfied with the results. The guys on site were very pleasant and professional. They showed up when they were supposed to, they did the work I expected and went out of their way to be sure I was pleased with the completed job.
Workers had very good attitudes. Appriciate being able to contact the salesman and the office in timely manner for any help or concerns.
Exceptional Very thorough and preciseAlways freindly helpful and nice Great team both times you were hereA totally exceptional experience Couldnt have been any better
Very knowledgeable, kind, answered all questions without hesitaition both teams that came to our home.
They were prompt, explained what and how they intended to do the work, did good work, job and cleanup was good.
Service like yours is so very rare in this day and age. You certainly are to be commended. Thank you.
The crew was fast and efficient very careful of my buried sprinkler system.
The process is very much worth it. Did what you said it would do and, with a 25 year warranty, it gives us peace of mind.
Great work great people what else can we say?
We were so very pleased with the clean-up! Great job!
Thrasher was the only company with the qualifications and experience and reputation to do this job. Work was done as promised, one of the cleanest operations we’ve seen. Thank you.
I’ve never been so pleased and satisfied in hiring a contractor that I didn’t know. Great job and thanks!
You couldn’t ask for a better crew. They did an excellent job and had the right tools to do it.
A very easy company to work with and great presentation you are leaps and bounds ahead of any competition.
They have done a very good job of clean up when they were finished. They were also very respectable in talking to me and answering my questions.
Everyone that I have had contact with from the office to sales and workmen have been exceptional! They answered my questions and cleaned up the area after they were done.
Brandon and his crew worked efficiently and very neatly.
It could not have been any better. I was more than satisfied everything went extremely smooth. They were fast and really neat they were a swell bunch of men.
All were there on time and finished the work efficently. Cleaned area up nicely.They were all polite, courteous and knowledgeable of the jobs they were doing.
Promptly explained what they were going to do, efficient, cleaned up work area. Friendly and courteous.
Told us what they were going to do and cleaned up after they were done. Very friendly, worked in bad weather to get the job done. Good company.
The guys did a great job. If I didn’t know they had been working, I wouldn’t have known they had done anything at all.
“Excellent” best describes the entire project from start to finish.
I selected Thrasher because of advertisements and reputation. The crew was friendly and accommodating and cleaned very well afterwards.
We selected Thrasher because we had previous work done by them and also their continued BBB status. Simply said “they do a good job!”
Work was done in a timely fashion, in fact, they came earlier than scheduled. Very neat and clean and very polite and helpful.
Very Satisfied! Nice, friendly people and great follow up and confirmations of appointments, etc.
My wife was EXTREMELY pleased with the way that they left no mess at all!
Best Price!! The crew did a great job. The workmanship is great.
Beautiful! Everything went better than expected. It was spotless where the work was done!
A respected name in the industry. Very professional and always kept us informed and aware of the process.
The employee’s were professional and courteous. We are very satisfied with the installation.
I was very satisfied with the call back actions of Thrasher. They obviously are determined to have fully satisfied customers. Thank You!
Everyone I have had experience with at Thrasher has been extremely friendly. The guys that came and did the installation were very nice and friendly as well.
Outstanding everything looks better than when they came. It’s been wonderful not having to worry every time it rains.
Thrasher is a great option for foundation problems. I would highly recommend you to others.
The installation crew was very professional and did a wonderful job. We had a two inch rain two days after installation and the basement was dry!
Your guys worked diligently and courteously during extremely hot and humid conditions. They have our highest commendation.
The company was very good and did what they said they would do!
They got in there and got the job done. I feel like I received a top-notch job!
Your people are great! Very professional, understanding and helpful getting everything lined up. It is great working with a company like this. Thanks!
Referred by our realtor. GREAT CUSTOMER SERVICE!
We chose Trasher based on a neighbors recommendation. We were very pleased with their work and the clean up.
Chose Thasher based on reputation and warranty. I will recommend Thrasher to my friends and family.
On time, very clean, professional and personable. Took time to explain the process and completed job in a timely manner. Very satisfied with all the staff from the initial contact to the completed job.
I had heard of the company for a few years. The crew was very professional. They worked very hard the whole time they were here.
Selected Thrasher because of Price Professionalism. I am very pleased with the outcome of my project and overall quality of work performed.
Job site clean-up was perfect. It was a rainy, muddy day and the house was spotless when they left.
I would recommend your services and product to anyone that has buldging basement walls or water problems.
I couldn’t believe how fast they were able to get in and out. It made it much faster to get our lives back in order. Everyone had expertise in their field and were accessible.
Thanks! Your company did a great job! We appreciate everything.
We talked with several people who have had you do work for them. They were very well satisfied, and so are we. We would recommend you to other people.
The estimator and installer were very professional. The install of the piers went well.
Thrasher’s previously work was done excellently. They did great work and were courteous.
Job well done and very fast, clean, and caring!
Your crew did a GREAT job and a good price and did a few small extra finishing touches as well. I am happy with the work.
Excellent work and workers. Very pleasant and friendly. Supurb clean up. Left everything in good order. Great people.
Both waterproofing and foundation anchors workmen were very neat and tidy. Did do a great job explaining what they had done after they were finished.
Selected Thrasher because I’ve used them before and they’re GREAT!
The clean up was superb and the guys were really careful around my furnishings. I will be singing your praises to my neighbors. Great Job!!
I chose Thrasher for two reasons: Well known and Good reputation.
Selected Thrasher due to references from neighbors.
Everything was very professionally done and communication was excellent. I will gladly give a reference. Thanks!
I thought the crew was very polite and did a good job.
We were very happy with the results. The crew was courteous, prompt and thourough.
The guys on the crew did a great job-very quick and efficient.
Extremely good people to work with.
Crew did a great job! Very pleased.
Worked very well as a team and knew exactly what to do.
Thrasher did a great job. The guys were very competent, nice and cleaned up after themselves.
We are very very very happy with the work done by Thrasher. Everyone we worked with at Thrasher was pleasant and professional.
I was very pleased with the communication and completed work. Project was done quickly and professionally.
A friend recommended Thrasher to us. They were prompt, careful, cheerful, and acommodating.
We knew some people locally that had used Thrasher. We were very pleased with the professional work that was done.
Team was very polite and professional. You could not even tell they drilled the holes in our yard. Excellent job
Very good work. Took their time to explain each procedure. Everyone was very helpful.
We heard that Thrasher does good work. Everyone was very professional and cleaned up after themselves.
The Thrasher crew that came was nice and very professional. They were incredibly neat and clean. I actually think our basement is cleaner after they left.
I chose Thrasher because of their reputation and advertising. They were on time and cleaned up afterwards.
The quickness of the proposal and the professional looking sales person were the reason I chose Thrasher.