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Tom Keck did a good job explaining what we needed. He didn't try to sell us something we didn't need. Mel and his crew also did a great job. Everyone was on time when they said they would be here (#1 important), everyone was courteous, the work was done right and clean without any damage (#2 important) and the cost was reasonable. The people working for Thrasher are obviously proud to work for the company. The service was impressive!