Often when a homeowner needs to hire a contractor, they don't look forward to it. We believe we can change the perception of what a homeowner should be able to expect from a contractor, and that remarkable experiences should be the standard.
THE THRASHER DIFFERENCE
Our promise is to provide such a remarkable experience that you will want to give us a 5 star review! We want to wow each and every customer. Let us know if you experience anything less than the best and we will make it right.
Education & Honesty
When we visit your home for the first time, you can expect a thorough inspection and a complete explanation of the solution we propose and why. Our Design Specialists will educate you so you can make the most informed decision about how to repair and restore value for your home. We have a variety of products to fit a variety of problems, and if we can't fix it - we'll let you know that too.
You'll receive a same-day, no-obligation estimate for repair, which is calculated by our custom software to ensure a fair and accurate price for every homeowner. You'll also receive a copy of our warranty, so you know what's covered and for how long.
Quality & Efficiency
We know that our customers are rarely excited to have this type of work done in their homes. For that reason, we have invested in the equipment and personnel needed to get the job done quickly and accurately. Thrasher can typically get a waterproofing project done in about half of the time of other contractors. Most basement waterproofing, foundation repair, and concrete repair projects are completed in just one day.
Clear Communication & Follow-up
Our crew leaders get in touch with you before they arrive and keep you updated throughout the project. After your project is completed, your Crew Leader will review all the completed work with you, and our team will follow-up with you as well to see how everything went. You will also receive a survey that allows you to rate your entire experience with Thrasher.
We're committed to making sure that your Thrasher system functions properly for many, many years to come. Our Service Technicians complete scheduled annual and urgent maintenance on your systems to ensure that everything functions correctly when you need it most and inform you of any potential concerns.
Solutions to fit Your Needs
We've got a variety of solutions for various problems, and having a staff of engineers on our team ensures that we match the best solution to your home's specific situation.
Easy Scheduling & Project Preparation
While it's most efficient for us to finalize the details for your project and schedule an installation date when we meet with you in-person, we also have a team of account managers who are dedicated to follow up with you and schedule whenever you're ready. Either way, you'll receive a breakdown of the work to be completed on your proposal, any special instructions on how to prepare your home ahead of time, and what to expect during and after your project as well.
Trained Experts on Every Crew
Every crew member participates in a thorough onboarding process and ongoing training to ensure the best quality of work with every project we complete. In fact, alongside our sister company, Supportworks, we train other contractors from around North America on best practices. Additionally, System Design Specialists and Crew Leaders meet to discuss every single project beforehand. They review the contract, special instructions and pictures to make sure we deliver on our promises.
There is no doubt that having a construction project done in your home can be messy. You can rest assured that we will do everything possible to minimize that disruption. Our crews protect floors and walls, hang plastic to isolate the area and add ventilation fans to remove most of the dust. You will not find another company that works as hard as we do to keep your home clean.
If you have a problem or concern, we'll send a Service Technician to your home at no charge for the duration of your warranty. Additionally, keeping up with an annual maintenance schedule helps prevent any serious issues and ensures that your systems last for as long as possible. Learn more about why annual maintenance is essential here. Work with the Basement, Foundation and Concrete Repair Experts at Thrasher.