We selected Thrasher for several reasons. First of all, their very informative commercial on TV is what led me to recognize that we even had a problem. Second, the pre-appointment materials were extremely helpful in preparing ourselves for the appointment. Finally, the several calls I made to the office with questions were by far the most incredible customer service I have ever experienced. In fact, I told my husband even before our appointment that I wanted to work with this company because the office staff was so great. So, I could only believe that the rest of the team would be just as great. As expected, the job went very well and of my questions were answered. I loved that as the work was being done the various stages were explained. This gave me comfort that my husband and I made the right decision. Thanks for the most wonderful experience.