It was a delight dealing with Carl. He explained things well, answered all my questions, and was very professional. The best thing is they cleaned up after themselves: no pop cups, cans, sunflower seeds, cigarette butts, anythiing. WE have seen it all. We were impressed by employee conduct. Communication with the customer is what locks up the ability to excel and you have found the key! The emails prior to work date and the phone call saying they are on their way. Thrasher doesn't leave the customer wondering which end is up! Salesman Bob knew his stuff. He isn't out there selling widgets when he really only has whatnots. Seems like Thrasher has a pretty tight ship! Which is good given the business you're in!