What to expect when you contact us
At Thrasher, we're more than just a contractor. We're your partner in protecting what matters most. Watch this video to learn exactly what to expect during your home inspection.
Here's what happens when you contact us for an inspection
1 | Scheduling the appointment
Whether you contact us by phone or website, our Customer Care team will connect with you to schedule an inspection time that works with your schedule.
2 | Confirmation call
A few days prior to your inspection, your Design Specialist will call you to introduce themselves and confirm the date and time.
3 | On-the-way call
On the day of your inspection, your Design Specialist will call you to let you know they're on the way to your home. They'll also send you a GPS tracking link so you'll know exactly when you can expect them to arrive.
4 | Inspection
Upon arrival, your Design Specialist will introduce themselves and answer any questions you have. They'll conduct a thorough inspection of the issue or problem area. We encourage you to join them during the inspection and ask questions.
5 | Repair plan
Your Design Specialist will sit down with you to explain what caused the problem, how we can fix it, and discuss your options and a plan for repairing your home. By the end of this phase, you'll know exactly what's causing your home's problems, exactly how we can fix it, and exactly how much it will cost.
6 | Scheduling the repair
Once you're ready to move forward with the work, your Design Specialist will coordinate with you to schedule the project so you can get the peace of mind you deserve as soon as possible.
Our promise to you
At Thrasher, we stand by a simple promise: to provide you with an experience so remarkable, you'll give us a five-star review. Here's how we make that happen.
We promise quality.
We promise to perform all work to the highest standard, exactly as outlined in your proposal. If you're not completely satisfied with any part of your service, we're just a phone call away, and we'll make it right.
We promise minimal disruption.
We understand that home projects can be disruptive. That's why we're dedicated to returning that feeling of home to you as quickly as possible. Our team consists of trained experts who use the best tools available to give you a smooth experience from start to finish. If there are any delays or changes to your project, we'll address them promptly.
We promise to protect your property.
Your property — including lawns, carpeting, floors, walls, furniture, and door frames — is protected. In the rare case, any damage happens, we'll take care of it — promise. We use floor covers in all work areas and make sure your home is left just as we found it. If you're not happy with our cleanup, let us know, and we'll send you a $100 gift card for a professional cleaning.
We promise to treat you and your home with respect.
Our employees will not use tobacco products or profanity on your property. They'll address any questions or concerns politely and professionally. All Thrasher employees are upstanding citizens with the legal right to work in the United States.
We promise quality.
We promise to perform all work to the highest standard, exactly as outlined in your proposal. If you're not completely satisfied with any part of your service, we're just a phone call away, and we'll make it right.
We promise minimal disruption.
We understand that home projects can be disruptive. That's why we're dedicated to returning that feeling of home to you as quickly as possible. Our team consists of trained experts who use the best tools available to give you a smooth experience from start to finish. If there are any delays or changes to your project, we'll address them promptly.
We promise to protect your property.
Your property — including lawns, carpeting, floors, walls, furniture, and door frames — is protected. In the rare case, any damage happens, we'll take care of it — promise. We use floor covers in all work areas and make sure your home is left just as we found it. If you're not happy with our cleanup, let us know, and we'll send you a $100 gift card for a professional cleaning.
We promise to treat you and your home with respect.
Our employees will not use tobacco products or profanity on your property. They'll address any questions or concerns politely and professionally. All Thrasher employees are upstanding citizens with the legal right to work in the United States.
We hold ourselves to high standards and are committed to delivering on every promise. Are we perfect? Not always. But every day, every one of us is working to redefine the industry and do better. If anything falls short, call or text us at800-827-0702 — we'll make it right. That's the Thrasher Promise.
Happy Customers
AWARD-WINNING
HOME REPAIR
