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I am happy with the process, the yard looks great, the crew was nice, very tidy (left dirty shoes outside at one point), they cleaned up everything, and explained any questions we had. The office staff made sure all the paperwork was in order a week before the crew arrived so there was no fluster. The sales guy made sure I was comfortable with every descion made he helped me to prioritize and work within my budget. They even brought extra equipment so if the ground system couldn't be used they would have the bracers available. We are happy and we feel better knowing our foundation has some strength to it.