Our appointment was at 5:30pm but Mike S. (sales rep) showed up to verify the address and since my husband was home they started right away. Mike was great about catching me up when I arrived. He answered all our tons of questions and explained every step of the process. By the time he left we were totally comfortable with what was happening with our home. I have no recommendations to improve services. Mike is a great representative for your company. The fact that he was able to explain everything so easily when our house was chaotic was nothing shy of a miracle. I can't imagine explaining the issues and options was easy with two curious dogs and a 6 year old kid shadowing every move. I intend to recommend your company to anyone with basement issues!